Sr. Technology Helpdesk Technician - Executive Support

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

The Opportunity with McKinstry

The Senior Helpdesk Technician - Executive Support delivers hands-on, high-quality technical support to executives and senior leadership at our Georgetown office. This role demands exceptional customer service instincts above all else. The ideal candidate brings a deskside support background, polished communication skills, and the ability to reprioritize on the fly as executive needs shift throughout the day.

Key Responsibilities

Provide in-person and phone-first technical support to executives and senior staff at the Georgetown office

Support executive and large-scale meetings and events, including AV setup, troubleshooting, and on-site assistance

Perform new hire builds, PC replacements, imaging, and software deployments

Support and troubleshoot Windows OS, Microsoft 365/Office applications, and related productivity tools

Manage and troubleshoot endpoints using SCCM/Intune and Azure Active Directory

Handle printer support, peripheral management, and general deskside hardware issues

Participate in on-call rotation and respond to escalated or time-sensitive issues

Assist with light project management tasks including tracking, coordination, and follow-through on IT initiatives

Maintain accurate documentation of issues, resolutions, and asset information

Serve as an escalation resource for less experienced helpdesk staff

What You Need to Succeed at McKinstry

Required

• Customer-first instinct. In-person or on the phone is your first move, not a chat window or ticket queue.
• Executive presence. Strong communicator, punctual, and polished. You represent IT at the highest levels of the organization.
• Adaptability. Priorities will shift - sometimes mid-task.
• Strong work ethic.
• 5 years of helpdesk or deskside support experience; deskside/field support backgrounds strongly preferred over pure service desk roles
• Strong working knowledge of Windows 10/11, Microsoft 365, and common enterprise business applications
• Hands-on experience with endpoint management tools such as SCCM/Intune and Azure Active Directory
• Demonstrated ability to support AV systems for meetings and events
• Excellent verbal communication skills - comfortable engaging with senior executives and leadership
• Ability to manage competing priorities in a fast-paced, executive-facing environment
• Availability for on-call rotation and the 7:00 AM - 3:30 PM in-office shift at our Georgetown location

Preferred

Previous experience supporting C-suite executives or senior leadership in a corporate environment

Light project management experience - tracking tasks, coordinating with vendors or teams, managing timelines

Experience with new hire onboarding builds, PC refresh/replacement programs, and software deployments

Valued Certifications

Not required, but candidates holding any of the following will stand out:

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft certifications focused on Microsoft 365 or Windows OS support

ITIL Foundation

PeopleFirst Benefits

When it comes to the basics, we have you covered:

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with:

• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• "Building Good" paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

See benefit plan documents for complete details.

If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career.

The pay range for this position is $64,900 - $94,100 ; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This is a non-exempt role and will be paid hourly. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location.

The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role