Sr Technical Program Manager, Ops Infrastructure Solutions

Amazon Operations Infrastructure Solutions Engineering is seeking an experienced Sr Technical Program Manager for our team. Amazon teams and systems create a complex ecosystem with coordination issues for large initiatives. As the Sr TPM of Engineering, you will need to coordinate across this network of teams and own delivery of cross organization initiatives. Using your technical background, you will need to understand implementation problems of each organization and team, and find solutions while also earning trust with senior management to drive adoption from the top down.

A successful candidate will also demonstrate:

• High attention to detail
• Ability to think strategically and execute methodically
• Demonstrated ability to influence management
• Ability to work in a fast-paced environment where continuous innovation is desired
• Committed to learning and expanding professional and technical knowledge
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Ability to clearly communicate data insights to others
• Owner mentality; willingness to roll up your sleeves and do whatever is necessary
• Demonstrated ability to dive deep in understanding the product, our business, and the market landscape
• Ability to travel 50 - 75% of the time

Key job responsibilities

Program Strategy & Lifecycle Ownership - Own end-to-end program strategy, roadmap, and OP narratives for OIS infrastructure reliability across Lifecycle, Move Off Corp, and new Robotics initiatives. Set objectives, analyze data, and influence resource allocation across competing priorities.

Technical Leadership - Understand system limitations, scaling factors, and architecture decisions for OIS infrastructure supporting Robotics environments. Decouple dependencies across workstreams and enlist Senior/Principal Engineers to ensure solutions scale.

Cross-Functional Execution - Manage complex initiatives spanning OIS, Robotics engineering, Field IT, and deployment teams. Negotiate resources, make short-term vs. long-term trade-offs, unblock teams, and escalate effectively when cross-organizational dependencies create roadblocks.

Stakeholder Influence & Communication - Advise Sr. Managers and Directors on program health, risk posture, and strategic trade-offs. Write 6-pagers, present to Directors/VPs, and build consensus across discordant stakeholder views.

Risk Mitigation & Process Improvement - Proactively identify and mitigate risks across aging infrastructure, Corp migration complexity, and new initiative integration. Streamline processes for solution intake, deployment readiness, and field handoff.

Mentorship & Talent Development - Mentor TPMs/TIPMs, provide constructive feedback across the Robotics and OIS ecosystem, and participate in hiring and promotion assessments.

A day in the life

Inclusive Team Culture

Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon ( diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

About the team

This role is to manage the Move off CORP project for the Fulfillment Amazon Robotics and OpsTechIT organizations. It is a large multi-year initiative, involving 50+ teams, and with significant technical complexity and visibility.