SR. Technical Program Manager - Contract Manufacturing

10+ years of experience in Technical Program Management – directly with a Contract Manufacturing service for PCBAs, Electronics Manufacturing Services, Mechanical Assembly . Coordination of interdepartmental activities ensuring completion of all commitments made relative to customer project timelines, delivery, quality, and actions .

• BS Electrical Engineering, Mechanical Engineering, Manufacturing Engineering
• 10+ years of experience in Technical Program Management – directly with a Contract Manufacturing service for PCBAs, Electronics Manufacturing Services, Mechanical Assembly
• Demonstrated experience in managing a large customer with multiple concurrent projects encompassing PCBAs and multi-level mechanical assemblies
• Demonstrated experience in a customer facing role which requires smooth, timely communication, pricing and quoting, technical negotiations
• Ability to discern and prioritize, time-sensitive, high-risk projects, requests, and changes that will impact production and delivery
• Ability to understand and interpret multi-level BOMs in order to prioritize production and assembly scheduling
• Proven experience working with operations and manufacturing teams consisting of purchasing, planning, manufacturing, quality, accounting
• Direct experience working in environments certified to ISO 9001, ISO 13485 (Medical Devices), AS9100 (Aerospace), or IPC-A-610 / J-STD-001 standards.
• PMP certification a plus

• Main key channel of communication for clients. Act as a point of contact for resolution of service incidents and escalation
• Developing and managing client relationships. Managing the coordination of cliental projects insuring high customer satisfaction and have responsibility for accounts of various levels of complexity
• Coordination of interdepartmental activities ensuring completion of all commitments made relative to customer project timelines, delivery, quality, and actions
• Effectively manage product margin and pricing of customer products • Identifies new business opportunities. Ability to manage customer quotes requests
• Managing ECO/ ECN/ MCN/ Deviation of assigned accounts
• Conducts reviews on accounts on a regular basis to evaluate clients' needs to match with appropriate products and/or services
• Prepares project trackers and works with the factory to commit and drive projects to completion