Sr Technical Operations Specialist

Capability to handle initial responses to incidents (performing basic troubleshooting to isolate issues with infrastructure, applications, etc.) and execute appropriate escalation procedures (experience in IT management/operations is a plus). Description : On-site Bi-Lingual (Eng/ Japanese) IT Operation Manager who needs to communicate with their IT staff in US and Japan and manage their IT operation who could be a backup of their IT expatriates manager from Japan.

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

IT Operation Manager (Bi-Lingual (Eng/Japanese)
Houston, TX - Onsite
8 Months

Description:
On-site Bi-Lingual (Eng/ Japanese) IT Operation Manager who needs to communicate with their IT staff in US and Japan and manage their IT operation who could be a backup of their IT expatriates manager from Japan.
- Basic proficiency in M365 (including Office applications), networking (LAN/WAN/remote access), and hardware devices (PCs, multifunction printers, etc.)
- Understanding of corporate systems (accounting, HR, etc.) and major cloud services
- Ability to strictly adhere to IT security policies and ensure compliance
- Capability to handle initial responses to incidents (performing basic troubleshooting to isolate issues with infrastructure, applications, etc.) and execute appropriate escalation procedures (experience in IT management/operations is a plus)
- Act as a liaison between the headquarters IT department and local users (understanding headquarters policies and driving their local implementation and adoption)
- Proactively manage the local IT environment (especially the office environment) to ensure stable operations (accurately managing IT assets, contracts, and configuration data)
- Effectively manage local vendors to ensure service quality
- Understand linguistic and cultural differences and facilitate smooth communication
- Take initiative rather than waiting for instructions; identify local issues from the user's perspective, lead the resolution process, and propose improvements.



Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.