Highlights
Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of complex commercial claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Numbers & Facts
| Location | Worcester, MA |
| Industry | Computer/IT Services |
| Salary | $95,000–$110,000 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: Sr Technical Consultant Casualty Claims
Location: Worcester, MA or Howell, MI or Farmington Hills, MI
Duration: Full time
Job Type: FTE/Permanent
Work Type: Hybrid
Location: Worcester, MA or Howell, MI or Farmington Hills, MI
Duration: Full time
Job Type: FTE/Permanent
Work Type: Hybrid
Job Description:
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Position Overview:
- This position requires daily telephone contacts with the commercial line policyholders, risk managers, and agents.
- Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of complex commercial claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis.
- Claim assignments are multi-state and involve commercial customers.
In This Role, You Will:
- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
- Responsible for the settlement of CGL litigated cases, involving disputes over coverage, liability, and damages issues.
- Gather the facts and analyze the statements/testimony and declaration of damages to develop claims resolution strategies.
- Work in partnership with defense counsel and all other parties/vendors to bring about a timely cost effective conclusion.
- Identifies possibly suspicious claims.
- Claims handled are transferred existing losses or first notice lawsuits over disputed issues of great complexity where the policyholder's coverage is in question.
- These claims require the highest level of investigation, analysis, evaluation, and negotiation.
- Responsible for all aspects of each claim, including informal hearings, arbitrations and claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Will be utilized as a technical resource by adjusters.
- Will represent the company at mediation, arbitration and trials.
- Review and analyze contracts, leases, and identify risk transfer opportunities.
- Demonstrate ability to write positional coverage letters.
- Manage litigation expenses.
- Reports into Unit Manager.
What You Need To Apply:
- Must have 5+ years Commercial General Liability Litigation experience with insurance carrier. TPA only experience will not be considered.
- Bachelor's degree or equivalent experience, industry designation preferred.
- Dedicated to meeting the expectations and requirements of internal and external customers.
- Makes decisions in an informed, confident and timely manner.
- Maintains constructive working relationships despite differing perspectives.
- Considers the perspectives of others and gives them credibility.
- Strong organizational and time management skills.
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Understanding of applicable statutes, regulations and case law.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration.
- Operates with latitude for un-reviewed action or decision.
- Computer experience (MS Office, Excel, Word, etc.).
- Ability to work in a paperless environment.
Career Development:
- It's not just a job, it's a career, and we are here to support you every step of the way.
- We want you to be successful and fulfilled.
- Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you at every level to grow and develop.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.