Sr Systems Analyst, Hospitality

Location: Onsite 5 - Kohler, Wisconsin

Opportunity

The Sr Systems Analyst, Hospitality is responsible for leading the IT support organization across

Kohler's Hospitality division. This role ensures the reliable operation, maintenance, and

continuous improvement of technology systems and services that support day-to-day business

functions. The position focuses on service delivery, incident and problem management, team

supervision, operational excellence, and continuous service improvement in alignment with

guest experience and business needs.

Specific Responsibilities

1. Operational Leadership

• Champion a customer-centric support culture focused on responsiveness, empathy,

and proactive issue resolution.

• Oversee daily IT operations and support services across all hospitality properties.
• Ensure timely resolution of technical issues and high levels of customer satisfaction.
• Supervise System Analysts and Service Desk personnel, including staffing, training,

and performance management.

• Maintain and enforce IT operational policies, procedures, and standards.

2. Systems Support & Maintenance

• Coordinate with internal teams and vendors to ensure systems are maintained,

patched, and updated.

• Monitor system performance and availability, implementing improvements where

necessary.

• Support property-level systems including PMS, POS, CRM, and other hospitality specific platforms.

3. Project Execution

• Lead or support technical implementation of new systems and upgrades in

collaboration with Project Management Team, vendors, and business stakeholders.

• Ensure projects are delivered on time, within scope, and aligned with operational

needs.

4. Collaboration & Communication

• Serve as the primary liaison between IT operations and property-level leadership.
• Collaborate with enterprise IT teams to ensure alignment with broader infrastructure

and security standards.

• Provide regular reporting on operational metrics, incidents, and service levels