| Location | Springfield, MA |
| Job Type | Contractor |
| Salary | $90–$100 Per Hour |
JOB TITLE: System Engineer
JOB LOCATION: Springfield, MA - Hybrid
WAGE RANGE*: $90 - 100/hr. - W2 Only
JOB NUMBER: 37809315
JOB DESCRIPTION:
Handle escalated support issues
Execution and monitoring of system utilities
Evaluate IBM Patches and Fixes as needed for potential implementation
Continuous evaluation of ECM infrastructure components to ensure system resiliency and health
Work with architecture, business and delivery teams to determine strategic direction for ECM space
Help users develop and/or enhance reports for meaningful platform and application metrics
Identifying opportunities to automate repetitive processes increasing efficiency
Orchestrating cross infrastructure teamwork groups to resolve or enhance system performance, incidents and maintenance
Educate the team on new updates
Communicate and collaborate with other application support teams technical resources and stakeholders regarding status, technical issues and creative solutions
Monitor system usage for compliance
Administer, monitor and maintain system security
Research and keep current on ECM technologies and communicate trends and future needs from a business perspective
Build client trust and respect, establish client relationships, and develop rapport with client
Participate and engage in all team meetings
Document best practices and operational procedures
Facilitate continuous improvement within the environment
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.
REQUIRED EXPERIENCE:
Strong working technical knowledge of: IBM FileNet Content Platform Engine Administration
Microsoft SQL Databases
IBM Content Collector for eMail, Files, and SAP
IBM Legacy Workflow System
CI/CD build execution Processes
Container Management Tools
IBM WebSphere Application Servers
Ability to own and drive to resolution
Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment
Ability to work in a collaborative environment and on multiple assignments at once
Experience functioning & executing work in a fast-paced iterative environment such as Agile
Demonstrate initiative to recommend process improvements and demonstrate creative thinking
Demonstrate self-motivation and the ability to grasp concepts quickly
Demonstrate sharp, analytical, problem solving, and decision-making skills
Ability to guide / mentor other Administrators and troubleshoot issues
Authorized to work in the United States without sponsorship now or in the future.
Additional Experience:
5+ years of experience as a FileNet Administrator
Experience with MS-SQL Database Administration
Experience on IBM Datacap and IBM Content Navigator
Experience as a FileNet Developer
Experience with Managing WebSphere Application Servers
Insurance and/or financial services industry experience
Experience using JIRA
Experience with Claude
Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Content Management