Sr. Support Engineer Consultant

We are seeking a Senior Support Engineer Consultant for a contract position in Iselin, New Jersey. This 12+ month engagement offers the opportunity to provide expert technical support in a complex financial services environment, working with collateral management systems and banking infrastructure.

Responsibilities

• Provide L1/L2 technical support and user assistance for collateral management systems and banking applications
• Resolve production incidents, perform root cause analysis, and manage incident escalation and documentation
• Develop, test, and deploy Unix and shell scripts for automation, release management, and system administration
• Monitor and support batch jobs using Tidal for scheduling and job execution
• Manage user access setup, access reviews, and identity management (IDM) reviews to maintain system security and compliance
• Support change management processes and coordinate implementation of system changes in production environments
• Coordinate disaster recovery exercises and manage disaster recovery failover operations
• Collaborate cross-functionally to optimize processes and deliver high-quality production support
• Perform SQL queries, ETL operations, and data management tasks
• Support system connectivity including SWIFT and third-party integrations

Qualifications

• Required

• 8 years of experience in financial services and technology support environments

• Expert-level technical proficiency with collateral management systems (COLLINE), including system setup, vendor management, third-party agent/custodian integration, and database administration

• Strong hands-on expertise in Unix and shell scripting

• Proficiency in SQL and ETL processes

• Experience with Linux and Windows operating systems

• Knowledge of batch job monitoring and Tidal job scheduling systems

• Experience managing production incidents and performing root cause analysis

• Familiarity with change management and process optimization in banking environments

• Bachelor's degree in Computer Science, Information Systems, or related field

• Preferred

• Prior experience with Global One or FIS Phase 3 vendor applications

• Experience coordinating disaster recovery exercises and DR operations

• Background in user access management and audit compliance reviews