Develops and cultivates strong customer relations retention
Strong Operational Baggage and World Tracer Knowledge Exceptional Leadership and Client Engagement
Dependable and excellent Time Management
Addresses and anticipates industry trends
Provide hands-on supervision of the staff and delegate workload Provide direct customer relations support
Ensure that account operates according to schedule and service level agreements
Oversee the long-term analysis of manpower needs
Manage attendance records and ensure appropriate shift coverage
Handle discipline and motivation issues
Enforce safety security and grooming standards
Administer performance reward programs
Control the budget for labor costs and allocation
Hallmark Aviation ServicesHallmark Aviation Services – recognized as the emerging leader in above-the-wing ground handling services – takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to you, our Client, your Customers, our 800+ Employees and our Community. Our experienced management team – with over 100 years of combined service – is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. And these principles will guide us to even greater achievements in the coming years.
Combine these factors with our genuine passion for the airline industry, as well as our financial strength through our strategic partnerships with Swissport and QANTAS, and we have an unbeatable formula for success – not solely for Hallmark, but for you, our Client.