ESSENTIAL FUNCTIONS:
Mitigating Theft & Fraud
- Partners with ALPM and RISC to monitor Store and Corporate level reporting to identify possible external theft activity and trends in store
- Monitors entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity
- Identifies and interacts with Customers exhibiting behaviors that demonstrate the intent to cause loss or commit fraud
- Identifies theft indicators and utilizes intelligence to validate external theft incidents
- Reports and provides supporting evidence of external theft incidents to ALPM and RISC
- Upon approval from the ALPM, responsible for coordinating with law enforcement to resolve external theft incidents
Maintaining a Safe & Secure Environment
- Partners with local law enforcement to respond to safety and security incidents
- Practices safe behaviors when interacting with Customers and Associates
- Alerts management to safety hazards and risks observed (i.e. blocked emergency exits, blocked electrical panels, etc.)
- Responsible for coordinating with law enforcement to issue and enforce trespasses with prior approval
Minimizing Operational Shortage
- Alerts management to observed operational gaps driving external theft (i.e. fitting room, front end, building security, etc.)
Developing Great Teams & Partnerships
- Regularly communicates and provides detailed incident recaps to ALPM and RISC
- Builds partnership and collaborates with local law enforcement to resolve external theft cases upon approval
- Partners and collaborates with store leadership and operational partners. May include, but not limited to, feedback, conference calls, meetings, store visits, etc.
- Executes other duties as assigned to support Loss Prevention initiatives.
COMPETENCIES:
- Manages Work Processes
- Collaborates
- Business Acumen
- Leading by Example
- Plans, Aligns & Prioritizes
- Communicates Effectively
- Building Talent
- Ensures Accountability and Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
- High School education or equivalent required, AA degree preferred.
- Demonstrated ability to work effectively both independently and within a team in a fast-paced environment
- Ability to collaborate effectively with internal and external partners including law enforcement
- Strong written and oral communication skills
- Demonstrated ability to build and maintain working relationships with associates at all levels of the organization
- Excellent customer service skills
- Demonstrated ability to effectively problem solve with the proper sense of urgency
- Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing as required
- Ability to make quality judgment in little to no response time
- Experience in Loss prevention, security, or retail preferred
- Candidates with current and valid security guard registration card preferred
- Successful completion of Senior Store Protection Specialist training, as applicable, can act as an advantage