Sr. SSD Application Engineer

We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc.

Role: Sr. SSD Application Engineer
Location: Milpitas, CA
Role Type: Full time

Job Description:
• Develop front-end firmware features necessary to meet the product
specification and customer requirements.
• Develop and modify existing firmware for SSD product requirements following
PCIe and NVMe protocols.
• Debug host interface related problems encountered during internal or customer
firmware testing.
• Perform root cause analysis and make appropriate changes to correct the
problem.
• Work directly with hardware designers to efficiently resolve customer issues.
• Working with customers to manage SSD debug and qualification requirements in
collaboration with SMI Engineering Teams, driving technical design-in/-win, and
debug hardware, firmware, and other platform-related barriers to adoption.
• Interfacing with customers and internal platform partners to resolve product
issues and leverage those learning to shape future product (controller /
Firmware) definition.
• Evangelizes technical benefits of SMI Enterprise controllers and various business
models at the platform level; creates preference for SMI products within the
platform; enables customer and end-user adoption of solutions; and supports
ecosystem and tools enabling to drive controller solution adoption
• Advocating technical customer needs to internal stakeholders
• Driving internal teams to deliver to customer expectations
• Participates in customers meetings and presentations, acting as technical
adviser, consultant, analyst, and program manager for customer technical
interactions in collaboration with SMI PM teams
• The AE will work closely with customers and partners to establish strong
relationships that deliver results and team business objectives in the data center
/ enterprise segments

Minimum Requirements:
• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer
Science, or related fields.
• At least 3 years work experience in each of the following:
• Software/firmware applications engineering
• Experience in SSD controller/firmware architecture
• Experience with PCIe and NVMe protocols in firmware development and
debugging, including but not limited to host reset, power management,
namespace, MSI-X, SMBus, ARP, NVMe commands etc.

• Experience in analyzing PCIe protocol traces to identify the root cause for front
end issues.
• Experience in the storage industry in SSD, HDD, storage systems, or a related
technology.
• Strong experience in C/C++ programming and data structure
• Hands on experience with JTAG/ICE debuggers
• Experience with version control software like Git.
• Competent to work independently as well as in a small team collaboration
environment.
• Must be willing to learn fast and execute as a team player.
• Good oral, written and presentation skills for communication and
documentation.
• Ability to work independently with a minimum of day-to-day supervision.
• The ability to operate logic analyzer, oscilloscope and bus protocol analyzer is
valuable.
• Experience with hardware peripherals, features, and development environments
is also valuable.
• Compute and/or Storage System hardware and/or software using both Windows
and Linux based operating systems in the data center/enterprise.
• HDD/SSD systems/protocols and/or SAS/SATA/PCIe (NVMe).
• Familiarity with Datacenter architecture and interfaces, PCIe Switches, RAID
controllers, HBAs, Expanders, and JBODs/JBOFs.
• Knowledge of SSD hardware and firmware architecture.
• Microsoft and Linux datacenter OS debug experience.
• Fluent in reading and writing Mandarin preferred.

About Us:
InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.