Sr ServiceNow SPM Architect / Lead Developer
Rate – 75/hr for Developer // Architect – 95/hr (DON'T STOP on the rate Part)
Location – Remote / Hybrid in MN
Senior ServiceNow SPM Developer
Position Summary
We are seeking an experienced Sr ServiceNow SPM Architect / Lead Developer with extensive expertise in the Strategic Portfolio Management (SPM) suite and strong end-to-end ServiceNow platform knowledge. The ideal candidate will lead the design, implementation, and optimisation of enterprise portfolio, demand, project, program, resource, investment, and agile management solutions while driving AI-powered innovations across the ServiceNow ecosystem.
The candidate should possess a strong architectural mindset, deep platform configuration and development skills, and hands-on experience implementing scalable enterprise solutions using ServiceNow AI capabilities, intelligent automation, and modern platform best practices.
Key Responsibilities
Strategic Portfolio Management (SPM) Service Now
- Lead and implement ServiceNow SPM solutions across:
- Demand Management
- Project Portfolio Management (PPM)
- Program Management
- Agile Development
- Resource Management
- Financial Planning
- Investment Funding
- Strategic Planning Workspace
- Objectives & Key Results (OKR)
- Enterprise Portfolio Management
- Capacity Planning
- Roadmap Planning
- Design governance processes for portfolio selection, prioritisation, and funding.
- Configure portfolio hierarchy, investment planning, strategic themes, and business objectives.
- Implement resource allocation, forecasting, capacity management, and utilisation dashboards.
- Build executive reporting and portfolio analytics using Performance Analytics and Workspace experiences.
- Define portfolio KPIs and enterprise metrics.
AI & Intelligent Automation
- Drive adoption of ServiceNow AI capabilities including:
- Identify opportunities for AI-based automation in:
- Demand Intake
- Project Risk Analysis
- Capacity Forecasting
- Resource Optimisation
- Executive Reporting
- Project Summarisation
- Knowledge Generation
- Partner with business stakeholders to define AI use cases and measurable outcomes.
- Ensure responsible AI governance, security, compliance, and human-in-the-loop validation.
Required Qualifications
Experience
- 8+ years of ServiceNow platform experience.
- 5+ years of hands-on ServiceNow SPM implementation experience.
- Experience leading enterprise-scale ServiceNow transformation programmes.
- Experience integrating ServiceNow with ERP, HR, Finance, DevOps, and Agile tools.
Technical Skills
ServiceNow SPM
- Demand Management
- PPM
- Resource Management
- Financial Management
- Enterprise Agile Planning
- Portfolio Management
- Strategic Planning
- Investment Funding
- Objectives & Key Results (OKRs)
- Scenario Planning
ServiceNow Platform
- App Engine
- Flow Designer
- IntegrationHub
- UI Builder
- Service Portal
- Performance Analytics
- Reporting & Dashboards
- Workspace Configuration
- Security & Governance
- Platform Upgrades
Development
- JavaScript
- Glide APIs
- Script Includes
- Business Rules
- REST/SOAP Integrations
- IntegrationHub Spokes
- Source Control & CI/CD
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – Strategic Portfolio Management
AI Persona Expectations
The successful candidate should demonstrate the ability to act as an AI-Enabled ServiceNow Transformation Leader:
- Utilises AI to accelerate solution design and delivery.
- Designs AI-powered employee and customer experiences.
- Leverages Agentic AI to automate business workflows.
- Uses AI-assisted SDLC practices for requirement generation, code review, testing, and documentation.
- Develops AI copilots and digital workforce solutions on the ServiceNow platform.
- Promotes responsible AI practices with governance, security, and compliance controls.
- Translates business problems into AI-driven platform solutions with measurable ROI.