Role: Senior Engineer
Required Skills: Service Now
Qualification: BACHELOR OF COMPUTER SCIENCE
Experience: 6 - 10 Years
Function: TECHNOLOGY
Apply By: 2027-01-02
Must Have Technical/Functional Skills
- Extensive ServiceNow technical experience supporting large, complex environments and extensive technology
administration experience appropriate for supporting large, complex environments
- Ability to support operations of large ServiceNow implementation
- Cursory knowledge of many applications on the platform
- Understanding of CSDM
- Ability to script
- Ability to identify and troubleshoot issues related to platform health and performance
- Ability to maintain complex foundational data sources (Users, CIs, Locations, etc.)
- Understanding and strong adherence to change and release policy and best practices
- Assist in designing governance and administration standards for many product teams
Roles & Responsibilities
- Experience in scripting (background, script include, client, UI Actions, etc.)
- Experience in configuration (System and Application properties, ACLs, etc.)
- Experience with creating and maintaining integrations including REST, SOAP, and Scripted REST web services
- Proficiency in all phases of the Application Development Lifecycle
- Strong written and verbal communication skills relevant to collaborating with technical and functional
stakeholders
- Knowledge of ITSM modules on processes like Incident, Problem, Change, Service Catalog, Knowledge,
Reports, Security Operations and integrations like LDAP, SSO, REST API, etc.
- Experience in customizing Service Portal widgets & pages.
- ServiceNow experience with ITBM module (Project Portfolio Management, Release Management, Demand
Management, Financial Management, Resource Management, Agile Development, Test Management, etc.)
- Experience should include implementation of HRSD with Guided setup, configuration of Employee Service
Center (ESC), Life-cycle Events (LE) for On-Boarding & Transitions, Activities, Services, and other key workflow
components.
- Working with a team of both functional and technical consultants through requirements gathering and sprint
design sessions.
- Should have experience of leading team for implementing ITSM tools and continuous improvements
- Experience in the implementation, administration, maintenance and enhancements of ServiceNow
- Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks
- Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client
Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).
- Experience with Performance Analytics in creating Reports and Dashboards.
Salary Range: $110,000 - $140,000 per year
TCS Employee Benefit and Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistanc e, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.