Sr. Service Representative - Field Ops Sr. Service Representative - Field Ops

The ideal candidate will work effectively in a team environment, manage multiple priorities, and support daily warehouse operations while maintaining accurate inventory records and meeting established service level agreements. Service Representative is responsible for warehousing, staging, inventory management, and distribution functions to ensure timely access to mission-critical equipment supporting business operations worldwide.

Sr. Service Representative - Field Ops - #44347-SIDA
Detroit, MI
 
 
Position Overview
 
The Sr. Service Representative is responsible for warehousing, staging, inventory management, and distribution functions to ensure timely access to mission-critical equipment supporting business operations worldwide. This role involves maintaining warehouse standards, managing equipment throughout its lifecycle, and fulfilling service requests using established procedures and tools.
The ideal candidate will work effectively in a team environment, manage multiple priorities, and support daily warehouse operations while maintaining accurate inventory records and meeting established service level agreements.
 
Responsibilities

• Perform various warehouse functions, including truck and van driving, equipment receiving, equipment shipping, inventory control, IMAC work orders, and project support.
• Support network projects and equipment distribution activities.
• Research and determine appropriate equipment disposition, including deinstallation, defective equipment processing, retirement, and recovery.
• Update and maintain accurate inventory counts within assigned stock IDs.
• Conduct inventory cycle counts as needed.
• Utilize automated tools and established procedures to complete daily assignments.
• Provide research, analysis, and problem resolution to team members.
• Meet established Service Level Agreements (SLAs) for equipment delivery and shipment.
• Implement and maintain warehouse standards across local and satellite locations.
• Assist with testing, cleaning, packaging, and restocking various types of equipment.
• Coordinate and communicate with internal operations teams to support business needs.
• Manage multiple assignments simultaneously in a fast-paced warehouse environment.
• Collaborate with team members by sharing information and assisting with operational tasks.

 
Required Skills & Qualifications

• Previous warehouse experience preferred.
• Forklift driving experience.
• Experience operating hand pallet jacks and other warehouse equipment.
• Working knowledge of Microsoft Office, Outlook, and internet-based applications.
• Ability to manage multiple tasks, frequent interruptions, and competing deadlines.
• Strong organizational, communication, and teamwork skills.
• Ability to work effectively in a fast-paced warehouse environment.
• Ability to lift boxes weighing at least 70 pounds.
• Must be able to successfully pass a background check.
• Must meet all Security Identification Display Area (SIDA) badging requirements for access to secured areas, where applicable.

 
 
“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”