Sr. Sales Operations Specialist

Get to know the role

• Job Title: Sr. Sales Operations Specialist
• Job Summary: This position is responsible for supporting the tactical day-to-day sales operations and ensuring the integration, workflows and processes with other teams and systems work flawlessly.
• FLSA Classification (US Only): Exempt
• People Manager: No

What you'll do

• Serve as the primary point of contact for assigned retail partners, building trusted relationships and delivering exceptional customer service.
• Manage the deployment and ongoing support of Automated Retail locations, including site selection, store surveys, location approvals, installation coordination, relocations, and retailer communications.
• Partner with Sales, Logistics, Legal, Marketing, Net Operations, Merchandising, and external partners to execute business initiatives, resolve customer issues, and deliver an exceptional customer experience.
• Lead day-to-day account management by coordinating issue resolution, communicating proactively with customers, and ensuring timely follow-through.
• Lead and contribute to strategic initiatives that enhance the customer experience, improve business processes, and support the continued growth of the Automated Retail business.
• Prepare retailer business reviews, presentations, business updates, and performance reporting to support customer engagement and internal decision-making.
• Represent The Pokémon Company International professionally in all customer interactions while exemplifying the company's Core Values.

What you'll bring

• Bachelor's degree or equivalent professional experience.
• 8+ years of experience in Account Management, Customer Success, Retail Operations, Business Operations, Sales Operations, or a related customer-facing role supporting large retail organizations.
• Experience building and managing customer relationships with large retail organizations.
• Strong project management, organizational, and problem-solving skills.
• Excellent written, verbal, and presentation skills.
• Ability to influence cross-functional teams and manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel, PowerPoint, and other business productivity tools.
• Direct experience supporting national or regional grocery retailers is strongly preferred.
• Experience supporting grocery retail merchandising, net operations, or field operations.
• Experience in the vending, kiosk, automated retail, or self-service technology industry.
• Experience supporting retail deployment or store development initiatives.
• Experience with Airtable, CRM platforms, Power BI, or similar business systems.
• Ability to travel up 4 times a year domestically and internationally.

Base Salary Range: For this role, new hires generally start between $116,000 to $154,000 per year. The full range is $116,000 to $209,000 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate's qualifications and professional experience uniquely.

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