Sr. Project Manager

Sr. Project Manager

Summary

Our client is seeking a Sr. Project Manager to lead client-facing initiatives that drive solution implementation. Working across multiple levels with the Sales Team and key customers and partners. This strategic role manages all aspects of project planning, including scope/definition, planning, timeline tracking, and resource allocation. They will collaborate closely with the Delivery Team to manage a hands-on technical implementation process. This Project Manager directly impacts customer revenue and will collaborate as needed to maintain the best possible customer experience. A critical component of this role is the ability to multitask, maintain proactive and efficient communication, escalate critical issues, and provide answers to customers. Ideal candidates have recent and robust experience in SAFe methodology.

Responsibilities

• Act as Lead Consultant on customer engagements that may involve multiple project teams and customer organizations.
• Clearly understand and communicate customer requirements and integration points in the context of the statement of work.
• Oversee the project delivery process with key contributors to help manage scope and prepare change requests including tasks, deliverables, milestones, resources, and estimated costs.
• Manage all day-to-day administrative activities of a given project from inception to closure.
• Accurately forecast revenue, profitability, margins, bill rates, and utilization across projects.
• Maintain regular communication with customers and internal teams and manage customer expectations.
• Achieve customer satisfaction through successful delivery of defined project scope.
• Compile customer requests and deployment issues to provide a feedback channel into our client's core products.
• Act as the central client point of contact throughout the life of the project.
• Capture and communicate experiences in formal post-mortems, feeding lessons learned, best practices, and resources back into practice.
• Provide oversight for services engagements to ensure adherence to governance standards and support customer success.
• Coordinate escalations across the organization.
• Identify partnership opportunities and capitalize on "add-on" sales opportunities across projects.

Requirements

• BS/BA Degree or equivalent experience.
• Experience with one or more Adobe Experience Cloud solutions (AEM, AEP preferred).
• Experience as a project manager including delivering enterprise-scale Web applications or analytics implementations.
• Experience in client-facing project management; must have consulting experience.
• Strong verbal, presentation, and written communication skills.
• Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and effectively, and know when to rely on internal resources for support.
• Strong conflict resolution and negotiation skills.
• Professional demeanor, ability to interact with and lead diverse teams, and communicate with client managers, directors, and VPs (including CMOs and CXOs).
• Superb organizational skills to coordinate complex projects.
• Exceptional team-building and team management skills with proven experience managing virtual teams.
• Proven ability to understand the impact of technical changes and to articulate high-level technical solutions to address business problems.
• Solid understanding of custom software development processes and engagement methodologies.
• Ability to manage in an environment of ambiguity with diverse stakeholders.
• Ability to build strong relationships and generate opportunities for repeat business.

Preferred

• One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent.
• Practical experience in managing Agile development projects.
• Prior experience with Microsoft Dynamics and Workfront.

This is a 6-month Contract opportunity with our Kansas City, MO client. Low-cost employee benefits, paid time off, paid Holidays, and a 401(k) (with an immediately vested company match) are available with TriCom during the contract period. H-1B visa sponsorship is not available for this position. No third-parties, please.