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Sr. Program Manager, Listings

Amazon.com Inc

  • Seattle, WA
  • 16 days ago

    Highlights

    The Core Selling Partner Experience (CSPE) team builds world-class experiences to help Selling Partners across the world bring great selection at low prices for our shopping Customers. The Core Selling Partner Experience (CSPE) team builds world-class experiences to help Selling Partners across the world bring great selection at low prices for our shopping customers.

    Numbers & Facts

    LocationSeattle, WA
    IndustryRetail
    Company Size10,000 employees or more
    Year Founded1994
    Websitehttp://Amazon.com/militaryroles

    Description

    Are you interested in being part of a high-visibility, strategic team that directly impacts millions of Selling Partners and hundreds of millions of Customers worldwide? Are you interested in building scaled processes, leveraging Generative AI and other technology, to improve the shopping experience at Amazon scale? The Core Selling Partner Experience (CSPE) team builds world-class experiences to help Selling Partners across the world bring great selection at low prices for our shopping Customers.

    We are seeking an experienced Sr. Program Manager to drive the effort to provide a world-class Customer shopping experience by improving the quality of selection in our stores.

    Key job responsibilities

    • Own and improve the end to end process for improving selection quality
    • Map out workflows and improve them over time
    • Work with other team members to apply automation needed to reach Amazon scale
    • Interact with stakeholders at multiple levels and in multiple locations across Business, Operations, Analytics, and Tech
    • Maintain focus on Selling Partner and Customer experience while delivering program
    • Write crisp narratives and represent progress in their areas to senior leadership
    • Make smart tradeoffs, coordinate dependencies, and maintain communication to guarantee smooth delivery

    About the team

    The Core Selling Partner Experience (CSPE) team builds world-class experiences to help Selling Partners across the world bring great selection at low prices for our shopping customers. The Listings team within CSPE is responsible for the tools and services Selling Partners use to do this, as well as the listing policies and guidance put into place to make sure they"re successful.

    About Company

    At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

    Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

    It’s Always Day 1
    At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

    Our Leadership Principles
    Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

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