Sr Professional, Client Delivery

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

This is a unique opportunity for a seasoned professional with a background in Client Delivery Project Management to step into a pivotal role within our Client Delivery team. We are seeking a Sr. Professional, Client Delivery who is not just a project manager, but a peer mentor and a catalyst for change who has a blend of hands-on project execution, strategic process leadership and excels at data driven analysis. You will be instrumental in shaping the future of our processes by driving improvements, standardizing documentation, and leveraging AI to transform our manual environments.

Responsibilities

Process Leadership & Improvement (~50% of Time)

• Lead Process Improvements: Direct the overall group in identifying and implementing key process improvements to enhance efficiency, decrease onboarding cycle times, streamline functional processes, and improve overall customer satisfaction (NPS scores).
• Cross-Functional Peer Leadership: Act as a true leader among your peers, collaborating closely with stakeholders at all levels-from frontline operational staff to senior executives.
• Standardize Documentation: Address and solve historical gaps in team knowledge by actively establishing, writing, and standardizing processes and best practices.
• Drive AI Integration: Evaluate and apply modern AI technologies (such as Gemini and Copilot) to our existing manual workflows to drive innovation and eliminate waste.

Workforce Management, Reporting & Client Engagement (~25% of Time)

• Executive Dashboarding: Develop, manage, and maintain dashboards and reports for our executive leadership team focusing on team performance, project trends, and key performance indicators (KPIs).
• Capacity Forecasting: Analyze complex pipeline data to contribute directly to workforce management, resource allocation, and capacity forecasting.
• High-Impact Presentations: Articulate and deliver compelling strategic presentations to both external clients and internal executive stakeholders with limited guidance.

Project Management (~25% of Time)

• End-to-End Delivery: Personally manage at least one key client-facing project from initiation to completion, focused on onboarding new or enhanced services for our Multiple Listing Service (MLS) clients.
• Testing & Scripting: Conduct thorough validation testing and build test scripts to ensure smooth implementation of system solutions.
• Partner Collaboration: Work hand-in-hand with Client Delivery Managers and technology partners to identify system bugs, design solutions, and drive continuous product enhancements.

Job Qualifications:

• Education: Bachelor's Degree (BS/BA) or equivalent directly related work experience.
• Experience: A minimum of 2 years of experience in project management, process improvement, business analysis, or a highly similar hybrid role.
• Project Delivery: Demonstrated success as a seasoned project manager with a proven track record of managing client-facing projects from start to finish.
• Process Excellence: A strong background in process improvement methodologies (e.g., Lean, Six Sigma) with practical experience identifying inefficiencies and reducing cycle times.
• AI & Tech Literacy: Familiarity with, or a strong professional curiosity about, AI technologies and their practical application to streamline business workflows.
• Communication & Influence: Stellar presentation and communication skills, with the ability to confidently translate complex data or technical concepts for executive-level audiences.
• Analytical Tools: Strong analytical skills with experience using SQL, Tableau, Power BI, or similar tools for dashboard reporting and trend analysis.
• Collaborative Mindset: A natural peer leader who can mentor junior analysts and foster collaboration across technology partners, and operational teams.
• Industry Experience: Direct experience in the real estate, tax, mortgage, or MLS (Multiple Listing Service) industries is a strong asset.

#LI-RS1

Annual Pay Range:

77,700 - 120,000 USD

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

2026-10-01

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights, depending on role classification, include:

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.

• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.

• Health: Multiple medical plan options with mental health and wellness support offerings.

• Retirement: 401(k) with company match and vesting after one year.

• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.

• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.

Cotality is fully committed to a work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

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