Sr. Product Manager Tech, Operations Infrastructure Services

Amazon"s Operations Infrastructure Services (OIS) team is building the unified self-service experience that manages networking, compute, and devices across 3,000+ global operations sites from fulfillment centers to delivery stations and grocery stores, processing millions of daily orders. The OIS Product Suite is the unified entry point across a portfolio of independently operated managed services, analogous to AWS.com, enabling solution teams to provision and manage infrastructure without manual intervention.

We are hiring a Senior Product Manager Technical to own a managed service within our product suite. This is a greenfield opportunity to set the product direction for how Amazon"s operations infrastructure is managed for the next decade, at the intersection of software-defined services, physical operations, and emerging agentic AI systems.

Key job responsibilities

Own the end-to-end product vision and roadmap for a managed service within the OIS Product Suite, from initial PRFAQ through launch, defining which infrastructure capabilities the service should expose for self-service and which should remain manually operated in the near term.

Define the service"s contract with the rest of the product suite, including the integration standards and data boundaries that determine where your service ends and the next managed service begins, so solution teams get a consistent experience across the portfolio.

Drive elimination of manual intervention in your service"s provisioning and management flows, using escalation and rejection data to find where solution teams get stuck and prioritizing the fixes that convert the most manual work into self-service.

Partner with engineering to translate product direction into shippable design, reviewing technical tradeoffs, sequencing the roadmap against the team"s capacity, and making build versus buy or build versus defer calls.

Set the policy for where agentic AI can act on your service"s behalf, deciding which operations are safe to hand to an agent, which still require a human in the loop, and how that boundary shifts as the underlying physical operations and agentic systems mature.

A day in the life

You spend most of your time at the intersection of product strategy and hands-on technical work. A typical day might start by walking your own self-service flow the way a solution team would, then reading the escalation queue to see who gave up and asked a human instead. From there you might jump into a whiteboard session with engineers debating where your service"s contract ends and the next managed service in the suite begins, or writing the PRFAQ that decides which capabilities belong in the product at all. And you will regularly find yourself deciding which of those capabilities should still require a human in the loop and which are ready to be handed to an agent, because that boundary is still yours to define.

Amazon offers a full range of benefits to support you and eligible family members, including domestic partners and children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we"d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!