Sr. Preventative Maintenance Program Manager, WWGS - Facility Operations Support

Amazon"s Worldwide Grocery Stores (WWGS), Growth & Development team is searching for a Sr. Preventative Maintenance Program Manager to join our Facility Operations Support team. In this role, you will be responsible for developing, implementing, and managing comprehensive preventative maintenance programs across retail grocery operations. The Sr. Preventative Maintenance PM ensures optimal equipment performance, minimizes downtime, reduces operational costs, and maintains compliance with safety and regulatory standards.

Key job responsibilities

Program Development & Management:

• Design and implement preventative maintenance programs for refrigeration systems, HVAC, electrical systems, plumbing, and store equipment across multiple retail grocery locations.
• Develop maintenance schedules, standard operating procedures, and best practices to maximize equipment lifespan and minimize unplanned downtime.
• Create and maintain comprehensive asset management databases tracking equipment inventory, maintenance history, and performance metrics.
• Establish key performance indicators (KPIs) to measure program effectiveness and drive continuous improvement.

Vendor & Contractor Management:

• Manage relationships with third-party maintenance vendors and contractors, ensuring service level agreements are met.
• Negotiate contracts and pricing for maintenance services while maintaining quality standards.
• Conduct vendor performance reviews and implement corrective actions when necessary.
• Coordinate emergency repair services and ensure rapid response protocols are in place.

Budget & Cost Management

• Develop and manage annual preventative maintenance budgets across assigned locations.
• Analyze maintenance costs and identify opportunities for cost reduction without compromising quality or safety.
• Track and report on maintenance expenditures, providing variance analysis and recommendations.
• Evaluate return on investment for equipment upgrades and replacement decisions.

Compliance & Safety

• Ensure all maintenance activities comply with local, state, and federal regulations including OSHA, EPA, and FDA requirements.
• Maintain documentation for regulatory audits and inspections.
• Implement safety protocols for maintenance activities and ensure contractor compliance.
• Coordinate with Environmental Health & Safety teams on incident investigations and corrective actions.

Cross-Functional Collaboration:

• Partner with Store Operations, Facilities, and Real Estate teams to align maintenance programs with business objectives.
• Collaborate with Store Managers to address location-specific maintenance needs and concerns.
• Work with Finance teams on capital planning and equipment replacement strategies.
• Communicate program updates and performance metrics to senior leadership.

Technology & Innovation:

• Leverage computerized maintenance management systems (CMMS) to optimize scheduling and tracking.
• Identify and implement new technologies to improve maintenance efficiency and equipment monitoring.
• Evaluate predictive maintenance solutions and IT sensors for proactive equipment management.
• Drive digital transformation initiatives within the maintenance function.

A day in the life

• Balance strategic program management with tactical problem-solving.
• Spend approximately 40% of time on site visits, 30% on vendor/contractor management, 20% on data analysis and reporting, and 10% on compliance and documentation.
• Manage competing priorities across multiple locations simultaneously.
• Make quick decisions on repair vs. replace trade-offs.
• Build strong relationships with Store Managers, vendors, and cross-functional partners.
• Drive continuous improvement through data analysis and process optimization.

About the team

The Facilities Operations Team works to balance two priorities. First, we provide team members and customers with best-in-class support, maximizing equipment uptime, ensuring stores are safe and clean, and maintaining consistently high customer experience across all locations as it relates to day-to-day repair & maintenance work order activity. We also ensure our facilities maintain regulatory compliance related to our building systems, hazardous materials, energy usage, permits and permits/licensing related to these systems. Second, we need to deliver this level of service while minimizing cost and maintaining compliance. These priorities form the foundation of our mission.