Sr Patient Services Rep - CNPA Chevy Chase

Kids Are Our Everything.

Department

10455 Silver Spring

Pay Range

$17.95 - $29.14

Performs all duties of Patient Services Representative (Children's National Pediatricians & Associates) and additionally, schedules and coordinates workflow of staff, provides quality control, monitors and provides guidance, provides training and orientation of staff, assists manager in monitoring inventory and ordering supplies. Works independently under minimum supervision.

Minimum Education

High School Diploma or GED (Required)

Minimum Work Experience

3 years Medical Office/Business Office experience. (Required)

Required Skills/Knowledge

Basic math skills

Basic knowledge of office procedures

Basic knowledge of medical terminology

Knowledge of patient financials & accounting

Knowledge of insurance verification

Knowledge of scheduling appointments

Excellent communication (written and oral) and customer service skills

Ability to follow precise procedures and is detail-oriented

Knowledge of Microsoft Office suite

Ability to coordinate and coach staff

Ability to designate job and manage employee schedule

Leadership skills to include proactivity, critical thinking, and problem solving.

Functional Accountabilities

Office Support and Administration

• Assist Team Lead PSR with inventory and purchase orders.
• Train and/or provide orientation for staff as directed by the Team Lead PSR or Office Manager.
• Oversee and report unsafe behavior or performance.
• Coordinate and manage patient flow between administrative and clinical areas.
• Identify opportunities to improve administrative processes.

Patient Account Maintenance and Responsibilities

• Review, verify, and update patient account information at every visit as defined in the training manual.
• Collect appropriate copays, deductibles, and balances. Use credit balances when applicable and documents all financial transactions in the EHR.
• Resolve complex patient/insurance billing issues.
• Perform all other patient account duties as assigned.

Reception / Customer Service

• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Answer phones and handle calls promptly and accordingly.
• Give and obtain accurate and pertinent information to and from callers.
• Manage all patient related communications as defined by the PCMH workflow.

Patient Processing / Scheduling

• Ensure complete patient registration by parent/guardian and populates all required registration fields in the EHR.
• Verify patient insurance eligibility and coverage prior to service.
• Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows).
• Oversee and schedules patient appointments accordingly based on the scheduling policy.
• Assist management with building and maintaining provider scheduling templates while optimizing schedules and maximizing visit capacities and patient flow.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual's combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children's National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The "Know Your Rights" poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.