Sr. Operations Manager - Content Excellence

In this pivotal, high-impact role, you will lead operational frameworks that elevate strategic planning, streamline content supply chains, and ensure seamless, high-quality execution across key CMO teams and the broader Marketing organization. Will bridge strategic alignment with tactical execution, guiding teams through learning journeys, removing cross-functional friction, driving system and process adoption, and ensuring content initiatives deliver measurable business impact.

Desk will shortlist 9/24

Supplier call 9.21.26 - HM

• Content excellence team as they bring out new capabilities to the broader marketing team
• Focused on new content capabilities
• Derivative content using GenAI
• Take existing content + expand its application into different formats/messaging etc. using AI

Primary focuses:

1. Support rollout of new capabilities to marketing org
   1. Large audience, ~300 marketers within the marketing group
2. New capabilities being developed by tech team
   1. They work in spring cycles
3. Managing communication

Requirements:

• Very effective communication is critical
• Lots of cross-functional collaborating with marketing, tech teams, product teams, and internal reviewers
  • Rigorous MLR process
  • Also work with some offshore teams

Q&A

• Pharma required? Not a hard requirement, but it would stand out. Will also consider strong content exp using GenAI.
• GenAI required? Yes
• GenAI is more important than pharma
• What tools? They use Adobe, but understanding of that ecosystem is okay
• Pharma agency okay? Yes, especially because they'd have the MLR background coming from there
• Reason for need is detailed on the req *face palm* but she reiterated it could convert!
• Project management is a core capability, so she said PM is a big part of role, PM skills are critical

PAY: $ 57-62/hour W2. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance. 
This is a  6 month contract - w/ a possible extension or conversion to FTE  (Depending on performance and business needs)
This is a Hybrid role, 3 days onsite.
W2 candidates only
Description
Seeking a Senior Operations Manager for Content Excellence to join the Chief Marketing Office (CMO) to cover a temporary maternity leave. In this pivotal, high-impact role, you will lead operational frameworks that elevate strategic planning, streamline content supply chains, and ensure seamless, high-quality execution across key CMO teams and the broader Marketing organization.
This role will serve as a key operational and change lead. Will bridge strategic alignment with tactical execution, guiding teams through learning journeys, removing cross-functional friction, driving system and process adoption, and ensuring content initiatives deliver measurable business impact.
Key Responsibilities

• Design, structure, and execute comprehensive learning journeys and enablement programs that onboard and upskill cross-functional teams on newly deployed content capabilities, tools, and guidelines.
• Lead operational support for end-to-end content workflow strategy and governance, ensuring cross-functional alignment across stakeholders.
• Diagnose operational opportunities in content processes and asset management, designing scalable efficiencies and guidelines that simplify complex approvals and accelerate speed-to-market.
• Facilitate key operational content forums, review sessions, and alignment meetings with strong executive presence, translating high-level requirements into clear action plans.
• Deliver targeted change management, training, and documentation to support marketing teams in adopting new content tools, guidelines, and modern practices (including generative AI enablement).

Qualifications

• Bachelor's degree and 5–7 years of experience in content operations, marketing operations, or creative project management.
• Proven track record of managing end-to-end content workflows, digital asset management systems, and multi-channel campaign ops.

Preferred Qualifications

• Strong understanding of commercial marketing processes within the pharmaceutical or biotech industry (e.g., MLR/PRC review processes).
• Experience with enterprise Content Management Systems (CMS) and Digital Asset Management (DAM) platforms (e.g., Veeva Vault, Adobe Experience Manager).
• Expertise in Agile marketing methodologies, creative agency workflows, and modern content capabilities (including AI tools for content generation/management).

Who We Are:
The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.
Browse our website below for additional information on our company.
The Fountain Group
3407 W Martin Luther King Jr. Dr. Tampa, FL 33607
"We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”

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