Sr. Operations Manager - Content Excellence

SEO Keywords: Senior Operations Manager, Content Excellence, Content Operations Manager, Marketing Operations, Content Governance, Digital Asset Management, DAM, CMS, Content Strategy, Change Management, Agile Marketing, Creative Project Management, Content Supply Chain, Marketing Enablement, Content Lifecycle Management, AI Content Operations, Contract Marketing Jobs, Hybrid Marketing Jobs. As a key partner to marketing and cross-functional stakeholders, you will help modernize content operations, improve end-to-end workflow efficiency, accelerate adoption of new tools and processes, and ensure content initiatives achieve measurable business results.

Senior Operations Manager, Content Excellence
Location: Hybrid (3 days onsite; anchor days Tuesday & Wednesday)
Job Type: Contract (6 Months)
Potential: Opportunity for extension or conversion to full-time based on performance and business needs
Drive Content Excellence at Scale
We are seeking a Senior Operations Manager, Content Excellence to join a dynamic marketing organization during a critical period of transformation and growth. This high-visibility contract role will lead the operational strategies, governance frameworks, and enablement initiatives that support world-class content creation and delivery across the enterprise.

As a key partner to marketing and cross-functional stakeholders, you will help modernize content operations, improve end-to-end workflow efficiency, accelerate adoption of new tools and processes, and ensure content initiatives achieve measurable business results. This role is ideal for an experienced content operations leader who thrives at the intersection of strategy, process improvement, change management, and execution.
What You'll Do Content Operations & Workflow Excellence

• Lead and optimize end-to-end content operations, workflow governance, and stakeholder alignment.
• Establish scalable processes that improve content planning, production, approval, and distribution.
• Partner with marketing, creative, and operational teams to ensure efficient content delivery across channels.

Learning & Enablement Programs

• Design and deliver training programs, onboarding initiatives, and learning journeys that support adoption of new content capabilities, tools, and best practices.
• Create documentation, playbooks, and resources that enable teams to work more effectively.

Process Optimization & Continuous Improvement

• Evaluate content supply chains and asset management processes to identify opportunities for increased efficiency.
• Develop scalable solutions that reduce operational friction, simplify approvals, and accelerate speed-to-market.
• Monitor workflow effectiveness and implement improvements based on performance insights.

Cross-Functional Leadership

• Facilitate operational reviews, planning sessions, and stakeholder meetings.
• Translate strategic objectives into actionable plans and measurable outcomes.
• Influence and align diverse teams across marketing, creative, legal, regulatory, and leadership functions.

Change Management & Adoption

• Lead change management efforts associated with new content processes, technologies, and ways of working.
• Support the adoption of modern content capabilities, including AI-enabled content creation and management tools.

What Makes You Successful

• Strong ability to connect marketing strategy with content execution and operational delivery.
• Expertise in content governance, project management, and lifecycle management.
• Exceptional communication, facilitation, and stakeholder management skills.
• Ability to build consensus and drive results in complex, matrixed organizations.
• Analytical mindset with a passion for continuous process improvement and operational excellence.
• Comfortable navigating ambiguity and adapting priorities in a fast-paced environment.

Required Qualifications

• Bachelor's degree required.
• 5-7 years of experience in content operations, marketing operations, creative project management, or a related field.
• Proven experience managing end-to-end content workflows, campaign operations, and digital asset management processes.
• Demonstrated success leading cross-functional initiatives and driving operational improvements.

Preferred Qualifications

• Experience supporting commercial marketing organizations within pharmaceutical, biotechnology, healthcare, or similarly regulated industries.
• Knowledge of review and approval workflows such as MLR/PRC processes.
• Hands-on experience with enterprise CMS and DAM platforms, including solutions such as Adobe Experience Manager, Veeva Vault, or similar technologies.
• Experience with Agile marketing methodologies, creative agency workflows, and AI-powered content management capabilities.

SEO Keywords: Senior Operations Manager, Content Excellence, Content Operations Manager, Marketing Operations, Content Governance, Digital Asset Management, DAM, CMS, Content Strategy, Change Management, Agile Marketing, Creative Project Management, Content Supply Chain, Marketing Enablement, Content Lifecycle Management, AI Content Operations, Contract Marketing Jobs, Hybrid Marketing Jobs.