Sr. Operational Key Account Manager, Logistics

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Sr. Operational Key Account Manager, Logistics

• Location: Miami (FL)
• Employment level: Direct entry
• Function: Transport Services
• Working time: Full time
• Publishing date: 09-30-2026
• Application deadline: 10-13-2026

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Ready to turn complex customer needs into winning solutions?

As a Sr. OKAM Logistics, you'll lead innovative, scalable solutions from tender to implementation, bringing together customers, sales, and operations. Drive strategic decisions, optimize processes, and shape solutions that create value, strengthen customer relationships, and fuel business growth.

Ready to make an impact? Join us and apply!

Tasks

Your main tasks include, among others:

• Lead strategic analysis of customer needs and develop scalable, competitive solutions
• Lead tender processes, including solution design, cost evaluation, and pricing inputs
• Evaluate operational capacity and coordinate cross-functional solution development
• Drive implementation and onboarding of sold business into operations
• Lead automation, process optimization, and continuous improvement
• Oversee SOP development and optimization for scalable, efficient solutions
• Ensure operational excellence, customer satisfaction, and long-term profitability
• Perform all other duties as assigned, required or delegated by superior

Behind the scenes

We are a rapidly growing, global leader in emergency logistics, trusted by organizations across a wide range of industries to deliver time-critical solutions with precision and unmatched speed. With offices in multiple countries and a diverse, multicultural team, we operate in a fast-paced environment where innovation, collaboration, and customer focus drive everything we do.

At time:matters, you'll be part of a dynamic organization that values your ideas, supports your growth, and empowers you to make a meaningful impact-locally and around the world.

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

Join time:matters Americas!

Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Requirements

To thrive in this role, we value a combination of the following requirements:

• Bachelor's degree in Business, Supply Chain Management, or related field required
• Master's desirable
• 6+ years in key account management, bid management, or operational leadership
• Experience in managing high-value tenders and large-scale operational customer solutions
• Fluency in English required
• German language desirable
• 6+ years in logistics industry knowledge
• 6+ years in tender or pricing management
• Proficient in MS Office Suite
• Excellent analytical skills
• Excellent business sense
• Excellent ability to work under pressure
• Excellent adaptability
• Must possess permit to work in the U.S.
• CV/Resume required

About time:matters Americas Inc.

time:matters is the expert for global Special Speed Logistics as well as time-critical international spare parts logistics. We transport your highly urgent spare parts, medical samples, dangerous goods or important documents quickly and reliably from A to B - via air, rail, or road and - if desired - personally accompanied by an airmates On Board Courier. In addition to speed and reliability, we are committed to customized and flexible service. Therefore, we are available 365 days a year, around the clock, to develop tailor-made, customized logistics solutions, ranging from ad-hoc cases to day-to-day business. We at time:matters are the experts for High Performance and Special Speed Logistics and we love what we do! Combining our know-how and passion we make the impossible become possible.

Learn more

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