Key Responsibilities
Network Operations & Support
- Support and maintain corporate and field network environments across:
- Railroad offices, terminals, shops, and yards
- Remote and mobile locations supporting rail operations
- Troubleshoot and resolve network connectivity issues impacting operational systems, dispatching, safety, and business functions.
- Serve as an escalation point for complex network incidents and outages.
Cisco ISE & Network Access Control
- Administer and support Cisco ISE for:
- User and device authentication (RADIUS/TACACS+)
- Wired and wireless access control
- Integration with Active Directory and security policies
- Troubleshoot access issues affecting office staff, field devices, and railroad operational systems.
Cisco Umbrella & Network Security
- Manage Cisco Umbrella DNS-layer security policies to protect users and devices from malicious or unauthorized internet activity.
- Work with the Security team to:
- Review alerts and reports
- Adjust policies to balance security with railroad operational needs
- Support roaming users and remote locations using Umbrella-based protection.
Fiber & Physical Network Infrastructure
- Support and coordinate fiber and structured cabling infrastructure across railroad facilities, including:
- MDF/IDF closets at yards, terminals, and offices
- Patch panels, switches, cabling documentation, and labeling
- Coordinate with contractors and vendors for fiber installs, repairs, and testing.
- Ensure facilities meet basic network standards for uptime and safety.
Azure & Hybrid Connectivity
- Support networking components related to Azure-hosted applications and services, including:
- Site-to-site VPNs
- Secure connectivity between on-prem locations and Azure
- Assist with troubleshooting connectivity issues affecting cloud-based railroad systems.
Cradlepoint & Cellular Connectivity
- Deploy, configure, and support Cradlepoint LTE/5G devices used for:
- Remote sites
- Temporary locations
- Backup connectivity for critical railroad operations
- Monitor connectivity, performance, and reliability of cellular network solutions.
Vendor Support & Cisco SmartNet
- Manage vendor relationships and support cases for network equipment.
- Open and coordinate Cisco SmartNet tickets, hardware replacements (RMA), and support escalations.
- Assist with hardware lifecycle planning and refresh coordination.
Documentation & Standards
- Maintain clear, practical documentation including:
- Network diagrams
- IP address tracking
- Site connectivity details
- Basic troubleshooting and support procedures
- Follow and contribute to change management practices to minimize operational risk.
Collaboration & Leadership
- Work closely with:
- IT Infrastructure
- Cybersecurity
- Field Operations
- Railroad leadership and site contacts
- Mentor junior team members and provide guidance on standard network practices.
- Communicate clearly during outages or changes that impact railroad operations.
Required Qualifications
- 10+ years of experience supporting enterprise network environments.
- Hands-on experience with:
- Cisco ISE
- Cisco Umbrella
- Cisco SmartNet support processes
- Fiber and wired network infrastructure
- Azure networking (basic to intermediate)
- Cradlepoint or cellular WAN devices
- Strong troubleshooting skills in real-world operational environments.
- Ability to support business-critical systems where uptime and safety are priorities.
- Comfortable working with vendors, contractors, and internal teams.
Preferred Qualifications
- Experience supporting industrial, transportation, railroad, or field operations environments.
- Cisco and/or Azure certifications (or equivalent experience).
- Familiarity with:
- Remote site networking
- Backup and failover connectivity
- ITIL or structured IT support practices
Key Traits for Success at R.J. Corman
- Practical, solutions-oriented mindset
- Strong sense of ownership and reliability
- Able to balance security with operational needs
- Clear communicator with technical and non-technical users
- Comfortable working in both office and railroad field environments
- Able to travel as needed
Benefits
R.J. Corman Railroad Group, LLC is committed to providing its full-time employees and their families with quality benefits. R.J. Corman offers the following:
- Medical, Dental, Vision insurance (immediate eligibility starting day one of employment)
- Company paid life insurance
- Voluntary life insurance, voluntary short-term disability, voluntary long term disability, voluntary accident insurance, voluntary hospital indemnity insurance
- Voluntary identity theft protection
- Flexible spending account benefits
- Paid maternity leave
- 8 paid holidays
- Paid time off (accrual starts day one of employment)
- Employee Assistance Program
- 401K retirement savings plan
- Work boot allowance
- Employee referral program
- Annual tickets to My Old KY Dinner Train
R.J. Corman Railroad is an Equal Employment Opportunity (EEO) and Affirmative Action employer that is committed to a safe and drug free workplace. R.J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a urine drug test to detect the presence of illegal drugs. We appreciate your cooperation in keeping R.J. Corman a safe and drug free company.