GENERAL SUMMARY:
Under general supervision from the Division Head or Physician-in-Charge or Vice President, in Leadership Salary Grade M08/ PHY 500 or above, provides secretarial and administrative support services in addition to medical operations support. Utilizes knowledge of medical terminology and processes in a clinical environment. Duties require a thorough knowledge of supervisor's areas of responsibility in order to gather data and prepare reports, answer correspondence, conduct projects, and so forth. May direct the work of lower-classified clerical employees, purchase standard supplies, and perform routine bookkeeping and billing functions.
EDUCATION/EXPERIENCE REQUIRED:
- Requires a High School Diploma or a G.E.D. equivalent.
- One (1) year certificate from college or technical school with at least three (3) years of experience within an office setting; or five (5) or more years of related secretarial experience within an office setting required.
- Previous experience scheduling appointments/maintaining calendars required.
- Progressively more responsible related work experience necessary in order to gain in-depth understanding or organizational policies, procedures and operations, in order to assume a variety of high-level administrative details including arranging meetings and conferences without prior clearance, answering semi-complex correspondence, assembling highly confidential and sensitive information, answering questions of influential callers, and so forth. Proficient with medical terminology.
- Interpersonal skills necessary in order to effectively communicate with external and internal callers and visitors, often dealing with sensitive/highly confidential matters.
- Analytical skills necessary in order to handle semi-complex administrative details such as preparing special non-recurring reports by combining confidential data from several sources, and scheduling and handling administrative/secretarial needs of supervisor.
Additional Information
- Organization: Henry Ford Medical Group
- Department: Otolaryngology
- Shift: Day Job
- Union Code: Not Applicable