Sr. Marketing Associate

Senior Marketing Operations Specialist About the Opportunity

We are seeking a highly organized and detail-driven Senior Marketing Operations Specialist to support promotional execution across Retail and Ecommerce channels, customer data operations, and direct marketing initiatives. This contract opportunity is ideal for a marketing operations professional who excels in managing complex processes, maintaining data accuracy, and collaborating with cross-functional teams to deliver exceptional results.

In this role, you will play a critical part in promotion setup, customer data management, catalog marketing operations, and business reporting. Success requires strong analytical capabilities, excellent project coordination skills, and a commitment to operational excellence.

Key Responsibilities Promotion Management & Execution (60%)

Lead the end-to-end execution of promotional campaigns across retail and ecommerce platforms by:

• Managing the timely and accurate implementation of promotional events.
• Configuring promotional offers within Retail and Web platforms, including PredictSpring and Shopify.
• Preparing, validating, and maintaining pricing files for product-level promotions.
• Partnering with Marketing, Ecommerce, Retail, and Retention teams to ensure promotional requirements are accurately translated into execution plans.
• Conducting testing and quality assurance to verify promotions function according to business requirements and customer expectations.
• Monitoring live promotions and quickly resolving issues to minimize customer impact.
• Developing and maintaining process documentation and execution guidelines.
• Serving as a subject matter expert on promotional capabilities and recommending optimal implementation strategies.

Direct Marketing & Customer Data Operations (30%)

Support catalog marketing initiatives through effective customer data management by:

• Creating production schedules aligned with marketing objectives, target audiences, circulation goals, and delivery timelines.
• Extracting customer and purchase data for vendor modeling, segmentation, and suppression activities.
• Collaborating with external vendors to develop data files, instructions, keycodes, and campaign summary materials.
• Performing thorough audits and validations to ensure data accuracy and flawless execution throughout the mailing process.
• Working closely with IT teams and leadership to meet campaign deadlines and operational requirements.

Business Reporting & Operational Support (10%)

• Generate recurring retail customer data capture reports.
• Support ad hoc and ongoing reporting requests by collecting, organizing, and analyzing business data.
• Provide operational insights that help support marketing and business decision-making.

Qualifications Required Experience

• 3+ years of experience in:

• Marketing Operations

• Ecommerce Operations

• Retail Operations

• Data Operations

• Business Operations or related fields

• Strong experience managing operational processes with a high degree of accuracy and attention to detail.

• Advanced Microsoft Excel skills for reporting, data validation, and analysis.

Preferred Experience

• Experience working with Shopify.
• Familiarity with POS (Point of Sale) systems.
• Background supporting retail and ecommerce environments.
• Experience with customer database management.
• SQL knowledge is a plus.

Key Skills Required

• Marketing Operations
• Promotional Campaign Execution
• Data Management
• Quality Assurance & Testing
• Microsoft Excel
• Project Coordination
• Cross-Functional Collaboration
• Process Documentation
• Attention to Detail
• Problem Solving

Preferred

• Shopify
• POS Systems
• Retail Operations
• Customer Database Management
• SQL

Why Join This Opportunity?

This role offers the chance to work at the intersection of marketing operations, ecommerce, retail promotions, customer data management, and business analytics. If you thrive in fast-paced environments, enjoy improving operational efficiency, and are passionate about delivering flawless campaign execution, we encourage you to apply.