This is a HYBRID positionPosition SummaryThe Senior Manager, Volunteer Engagement is responsible for the leadership, growth, and strategic direction of Operation Warm's Community Impact Volunteer (CIV) Program. This role will develop and execute strategies that strengthen volunteer engagement, build volunteer leadership capacity, expand program reach, and create the systems and processes needed to support sustainable growth. The Senior Manager will lead and support a network of volunteer leaders across the United States and Canada and collaborate across departments to ensure volunteer efforts support organizational priorities, events, and growth objectives.Essential Duties and ResponsibilitiesDevelop and execute annual and multi-year strategies, goals, and key performance indicators that drive program growth, volunteer engagement, and organizational impactMonitor program performance and recommend improvements based on data, feedback, and organizational needsIdentify and pursue opportunities to expand program reach, strengthen volunteer engagement, and increase the program's contribution to organizational goalsBuild, develop, coach and retain a strong network of volunteer leaders capable of supporting program growth and organizational prioritiesFoster a culture of accountability, engagement, recognition, and continuous improvement among volunteer leadersDevelop succession plans and leadership pipelines for key volunteer leadership rolesEnsure volunteer compliance requirements, policies, and procedures are consistently followedDesign and continuously improve scalable systems, processes, and operating procedures that enable the volunteer program to grow efficiently and consistentlyDevelop and maintain volunteer training materials, program resources, and operational documentationBuild relationships with community organizations, stakeholders, and volunteer supportersPartner cross-departmentally to identify opportunities for volunteers to support organizational priorities, events, community engagement, and growth initiativesAdditional ResponsibilitiesOther duties, as assignedNight and weekend hours as neededTravel as requiredBasic Job Qualifications3+ years of experience managing volunteers, programs, or community engagement initiatives, including responsibility for strategic planning, program growth or program development.Other QualificationsDemonstrated ability to manage, develop, and motivate teamsExperience using data and reporting to inform decision-making and program improvementProven ability to translate strategy into actionable plans, build effective processes, and drive initiatives from concept to implementationStrong communication, relationship building, and collaboration skillsSalesforce or other CRM experience preferredProficiency with Microsoft Office productsSpanish language proficiency preferredAbility to travel up to 5% as required*Operation Warm participates in E-Verify. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire