Highlights
This role combines human-centered design, research, information architecture, content strategy, and experience design to create intuitive and effective digital experiences across Visa's websites, products, and digital platforms. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Numbers & Facts
| Location | San Francisco, CA |
| Industry | Business Services - Other |
| Salary | $153,700–$246,200 Per Year |
| Year Founded | 1986 |
| Website | http://www.visa.com.hk/index.shtml |
Description
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Senior Manager, User Experience Design is responsible for leading the strategy, design, and optimization of digital experiences that drive measurable customer and business outcomes. This role combines human-centered design, research, information architecture, content strategy, and experience design to create intuitive and effective digital experiences across Visa's websites, products, and digital platforms.
As a leader within the Digital Experiences organization, you will work within a team of UX designers and while partnering closely with Product, Content, Marketing, Analytics, Technology, and Business stakeholders. You will champion customer-centric thinking, establish experience design best practices, and ensure solutions align with strategic business objectives, user needs, and accessibility standards.
Key Responsibilities:
Define and drive user experience strategy for key digital initiatives and platforms.
Translate customer insights, analytics, and business goals into actionable experience recommendations.
Oversee the creation of wireframes, prototypes, user flows, and experience concepts.
Advocate for user-centered design practices across the organization.
Influence senior stakeholders and cross-functional teams through compelling storytelling and data-driven recommendations.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
10+ years of experience in user experience design, product design, information architecture, or related disciplines.
3+ years leading teams or managing large-scale UX initiatives.
Experience driving complex digital transformation or website modernization efforts.
Proven success translating customer insights into measurable business outcomes.
Skills & Expertise
Human-Centered Design
User Research & Usability Testing
Information Architecture
Interaction Design
Customer Journey Mapping
Design Systems
Accessibility (WCAG)
Figma and modern design tools
Design Thinking Facilitation
Analytics-Driven Decision Making
Stakeholder Management & Executive Communication
Information for US Applicants
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.About Company
Visa has been a proud sponsor of the Olympic Games since 1986. Sport unites people, communities and nations. It enriches people’s lives and creates economic development opportunities. In today’s world, where brand and trust mean so much, the Olympic Games reflect those equities found at Visa — worldwide acceptance, reliability, versatility and leadership. Sponsoring the Olympic Games makes good business sense for Visa and our clients.