Highlights
Drives operational consistency, equipment availability, service profitability, and long-term customer relationships through effective team leadership and cross-functional collaboration. Manager, Strategic Global Field Service will lead SED Field Service operations for the Micron strategic account across U.S. and international sites.
Numbers & Facts
| Location | Boise, ID |
| Industry | Manufacturing - Other |
| Company Size | 100 to 499 employees |
| Year Founded | 1991 |
Description
POSITION SUMMARY
Under limited supervision, the Sr. Manager, Strategic Global Field Service will lead SED Field Service operations for the Micron strategic account across U.S. and international sites. Responsible for service delivery, P&L performance, parts strategy, workforce management, equipment performance, and customer satisfaction. Drives operational consistency, equipment availability, service profitability, and long-term customer relationships through effective team leadership and cross-functional collaboration. Requires up to 40% travel based on business and customer needs.
ESSENTIAL FUNCTIONS
- Manage and coordinate all Service-related activities for Micron Field Service. (Essential)
- Strategically manage parts (PM & non-consumables) for systemic execution across all regions. Collect, survey, and review strategies for placement and stocking to ensure maximum machine availability at customer sites. (Essential)
- P&L responsibility for each site (including establishing revenue plans, negotiating service contracts, budgets, managing cost models, etc.) (Essential)
- Build a robust SED service group by allocating proper personnel and resources. (Essential)
- Improve Feidl Service Engineers and Field Service Technician performance to achieve tool specification goal. (Availability, Technical SPEC, Workmanship). (Essential)
- Develop and implement strategies necessary to ensure customer awareness of Ebara product(s) and their capabilities; thus, ensuring customer ownership satisfaction. (Essential)
- Interfaces directly with customers to address Ebara-related performance issues and drive quick resolution. (Essential)
- Coordinates with other Ebara departments for a quick resolution to issues that have caused customer dissatisfaction. (Essential).
- Monitors trends and customer actions and takes steps to increase customer retention while enhancing the overall effectiveness of the field service team. (Essential)
- Responsible for managing SED service personnel, ensuring compliance with standard operating procedures, safety protocols, and customer procedures. (Essential)
- Supervises field service personnel who require the ability to communicate effectively. Assists in personnel-related functions including, but not limited to, hiring, performance appraisals, approval of timecards, and time off schedules. (Essential)
- Will serve as customer contact on customer support and service-related problems. (Essential)
- Maintains a clean and safe working environment compliant with EBARA safety policies. (Essential)
- Complies with EBARA's safety policies, including participation in and completion of all required safety training.
- Performs other duties as assigned. (Non-Essential)
About Company
Ebara Technologies takes it seriously when its parent says, "keep your room clean." Ebara manufactures cleanroom equipment necessary in semiconductor production. Through its two divisions, Components and Semiconductor Equipment, Ebara provides cleaning and ozone, systems, exhaust systems, chemical mechanical polishing systems, wafer plating, heaters, and other equipment used in the electronics industry for silicon wafer processing. It also offers solar exhaust management products as well as products for photovoltaic and OLED processes. Ebara Technologies has sales offices throughout the US, and sales and production facilities in Asia and Europe. Founded in 1990, the company is a part of Ebara Corporation's Precision Machinery Group.