Sr Manager, Service Solutions

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

The Senior Strategic Solutions Manager will serve as the primary contact and key strategic partner. You will drive growth and profitability through deep client relationships, support group-level governance, monitor relationship health, and expand existing business. By building and delivering client-specific value propositions, they will focus on enabling growth, resolve issues, reduce costs, and improve performance. This position will bring a consistent record in high-value account management within a matrix environment, leading to business growth, strategic project management and unsurpassed customer satisfaction.

DESCRIPTION

How you will make an impact:

You will lead strategic partnerships and drive business growth through exceptional account management.

What you will do:

• Lead all aspects of customer partnerships, including targets, results, and business continuity.
• Leverage insights into customer needs, capabilities, and financial considerations to develop strategic offerings.
• Manage a comprehensive governance program for client portfolios across multiple service lines, including Unity Lab Services operations and asset management support.
• Report on and facilitate actions based on key performance indicators measuring relationship health and operational performance.
• Proactively resolve issues by cascading communications and engaging with internal and client executives.
• Deliver maximum value through improvement initiatives and ensure contract compliance.
• Promote harmonization across sites and continuous improvement using a PPI approach.
• Accurately forecast, communicate, and report on program status during business reviews.
• Build influential relationships with a broad network to lead effectively through influence.
• Demonstrate strong interpersonal skills and ability to work with internal and external customers.
• Create presentations that translate complex data into compelling narratives that drive action.

REQUIREMENTS

How you will get here:

Skills:

• Self-motivated with strong organizational skills.
• Ability to run Profit and Loss (P&L), as well as financial forecasts.
• Leadership and supervisory skills to lead, coach, influence, and motivate a large group of employees, along with excellent interpersonal skills to relate well to employees, various levels of the customer business, and peers.
• Experience working with complex initiatives in a matrix environment with broad, high-value impact.
• Strong negotiation and communication skills.
• Self-motivated, committed, and strong customer advocacy.
• Effective change management and ability to adjust as needed.

Education and Experience:

• Bachelor's degree required, preferably in a scientific field (e.g., chemistry, biochemistry, chemical engineering) or a business-related field. MBA preferred.
• Minimum of 8-10 years of experience in a supervisory or leadership role.
• Experience in the pharmaceutical or comparable industry preferred.

Work Environment:

• Works in a remote office setting.
• Work the hours required to get the job done, with travel required.
• As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher’s criteria. 

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards