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Sr. Manager, Payment Excellence

Hyundai Capital America

Irvine, California

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JOB DETAILS
SKILLS
Accounting, Analysis Skills, Auditing, Billing, Call Center Operations, Coaching, Communication Skills, Community Support, Continuous Improvement, Contract Requirements, Customer Experience, Economics, Finance, Financial Planning and Analysis (FP&A), Financial Services, Funding, Insurance, Leadership, Mentoring, Microsoft Access Database, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, Microsoft Word, Operational Support, Outsourcing, Payment Processing, People Management, Performance Analysis, Performance Metrics, Performance Tuning/Optimization, Presentation Software, Problem Solving Skills, Process Improvement, Project/Program Management, Purchasing/Procurement, Quality Assurance, Regulatory Compliance, Reporting Dashboards, Reporting Skills, Risk Analysis, Risk Management, Service Level Agreement (SLA), Staff Training, Strategic Planning, Supplier Optimization, Team Lead/Manager, Team Player, Time Management, Training/Teaching, Trend Analysis, Vendor/Supplier Evaluation, Vendor/Supplier Management, Vendor/Supplier Quality Management, Vendor/Supplier Relations, Vendor/Supplier Selection, Volunteer Experience
LOCATION
Irvine, California
POSTED
6 days ago
Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.

WHAT YOU WILL DO

The Sr. Manager, Payment Excellence is responsible for executing strategic initiatives related to Payment Processing vendor operations and leading a team to achieve objectives. This role is directly responsible to foster a positive performance coaching culture and equip outsourced vendor personnel with training and development necessary to deliver seamless customer experiences. Key responsibilities include managing efficiency-focused initiatives, developing and deploying vendor performance monitoring dashboards, and addressing QA and compliance gaps through targeted training. In addition, this role will interface with HQ, HR, FP&A, OSAT, and Procurement, to present insights and data to support strategic initiatives.

HOW YOU WILL MAKE AN IMPACT

1. Vendor Performance Management
  • Monitor and evaluate vendor performance against agreed-upon key performance indicators (KPIs) and goals, ensuring they meet and exceed production and quality targets.
  • Foster strong relationships with vendor management teams to foster a positive performance coaching culture and equip teams with training and development to deliver seamless customer experiences.
  • Serve as the primary point of contact for issue escalation and resolution
  • Ensure vendors are meeting all the contractual obligations and service-level agreements (SLAs) established in the vendor agreements.
  • Collaborate with Procurement and leadership to adjust vendor contract and terms, as needed.
  • Develop and maintain vendor process workflows depicting their interaction with HCA.

2. Vendor Compliance & Audits
  • Ensure vendors adhere to all regulatory and compliance requirements set forth by our organization and relevant authorities.
  • Regularly audit vendor processes to identify and rectify any compliance gaps.
  • Establish and maintain vendor issue logs with follow up and resolution of each issue.
  • Follow-up with vendors to ensure that required remediation is conducted in a timely manner.

3. Performance Audits & Continuous Improvement
  • Utilize data and performance metrics to identify trends, optimize vendor performance, and address areas for improvement.
  • Prepare regular reports to communicate results to internal stakeholders and senior management.
  • Conduct monthly reviews of outsourced funding vendor invoices to ensure accuracy and approve payments, while assessing and managing risks associated with vendor services and collaborating with relevant teams to implement proactive solutions.

4. Lead, mentor, and develop team members by providing direction, performance feedback, and support to ensure effective collaboration, professional growth, and achievement of organizational and personal goals.

Qualifications

WHAT YOU WILL BRING TO THE ROLE
  • Minimum 8 years progressive experience preferably in servicing, call center operations or back-office functions.
  • Experience in offshore vendor management, contracting, service level agreement adherence, and overall global support operations.
  • Minimum 3 years supervisory experience.
  • Experience in a captive finance environment preferred.
  • Bachelor's degree in Business, Accounting, Economics, Finance, or related field, or equivalent work experience
  • Strong project management skills and demonstrated competency with research, analysis, and project leadership.
  • Proficient with project and presentation software including PowerPoint, Visio, MS Project, Excel, Access, and Word.
  • Proven ability to implement coaching tools to drive performance.
  • Ability to apply knowledge in the financial services environment.
  • Strong communication and process improvement skills with an advanced ability to conceptualize and design new methods for practical application.

About the Company

H

Hyundai Capital America