| Location | Chelmsford, Massachusetts |
Essential Functions:.
Develop and manage repair depot metrics and reporting, including performance against service level agreements (SLAs), quality metrics, and financial targets.
Manage repair depot budget, including forecasting, budget planning, and variance analysis.
Develop and maintain strong relationships with internal stakeholders, to ensure a high level of customer satisfaction.
Identify and implement best practices for service depot operations, including the use of technology and automation to streamline processes and improve efficiency.
Develop and providing coaching and mentoring to Service depot leaders to ensure that their team members have the necessary skills and resources to succeed.
Ensure proactive discussion and adherence to the Guiding Principles.
Skills Requirements:
Strong leadership and people management skills, with a track record of developing and leading high-performing teams.
Experience managing technical service and repair operations in a global environment.
Experience working in a regulated industry, with a strong understanding of quality and compliance requirements.
Strong analytical and problem-solving skills, with the ability to use data to drive decision-making and continuous improvement.
Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders.
Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.
Proven experience with computer software applications.
Strong leadership and coaching skills.
Availability and willingness to travel up to 10% of the time.
Required/Preferred Education and Experience:
Bachelor's degree in Engineering, Business, or a related field; MBA preferred.
Minimum of 10 years of experience in technical service and repair operations, including at least 5 years in a leadership role.