Sr. Manager, Consumer Insights

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered right-to-your-door-able, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same - to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we're driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It's about success, of course, but it's also about making a positive impact on everyone our business touches.

About the Role

As the Sr. Manager of Consumer Insights, you will lead high-impact research and insight initiatives that translate consumer data, market dynamics, and cultural trends into actionable recommendations for brand, marketing, and business decisions. This role partners closely with cross-functional leaders to shape positioning, communications, and growth strategies while strengthening consumer-centered decision-making across the organization. This role reports into Consumer Insights within the Marketing organization.

This position is fully remote and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You'll Do

Insights Leadership

• Connect CX metrics to business results to drive clear recommendations that integrate the customer with cultural, category and competitive intelligence.
• Develop customer journey mapping and pain-point analyses across the full lifecycle of the customer.
• Translate complex data and trends into clear recommendations that inform annual marketing and brand plans.

Consumer and Market Insights

• Blend primary and secondary research initiatives with digital, behavioral and AI-driven analytics.
• Evaluate and apply emerging tools and methodologies that combine human judgment with AI-enabled analysis to strengthen consumer intelligence.
• Advocate for the voice of the consumer across the organization, helping teams apply customer empathy to business decisions.

Organizational Influence

• Ability to collaborate and influence cross-functional teams such as customer service, operations/logistics, product, digital, stores, and marketing.
• Setting up closed-loop feedback process so issues get fixed and customers get follow-up.
• Use clear, compelling storytelling to turn data and research into decision-ready narratives that move insights to action.
• Promote consistent, insight-led decision-making across cross-functional teams.
• Manage agency and vendor partnerships to ensure research, creative, and media strategies align with audience understanding and brand goals.

Who you Are:

Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters

Table-Stake Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric

Our Lovesac Core Competencies: Builds Customer Centricity, Drives Remark-able Results, Collaborates Effectively, Makes Good Decisions, Demonstrates Self-Awareness

Requirements

• Bachelor's degree in Marketing, Business, Psychology, or related field required.
• MBA or advanced degree preferred.
• 7+ years of progressive experience in consumer insights, market research, strategy, marketing analytics, data strategy, or related fields within consumer, retail, or eCommerce industries, including experience leading complex initiatives and influencing cross-functional partners.
• Deep expertise in qualitative and quantitative research methodologies.
• Track record of turning CX data into business changes, such as product, service, store, or digital improvements
• Strong communication skills, with the ability to synthesize complex data and insights into compelling narratives and actionable recommendations for senior leaders.
• Courageous candor, with the confidence to challenge assumptions and guide partners toward stronger decisions.
• Excellent presentation, facilitation, and storytelling skills.
• Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
• Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings and events, vendor visits).
• Additional travel requirements - for business purposes as needed.
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.

Preferred Attributes:

• Experience in Retail, or other high-consideration consumer categories.
• Background in omnichannel retail.
• CX and survey platforms such as Qualtrics, Medallia, or InMoment.
• Dashboards in Power BI or Tableau.
• Comfort with Excel/SQL, plus basic statistics (regression, significance testing).
• Familiarity with AI-assisted analysis tools.

Full Time Benefits*

• Financial Benefits: Annual Bonus Program, Inaugural Grant Equity Awards, 401K Matching Contribution, Financial Wellness Tools.
• Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.
• Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays.
• Pet Insurance and generous Associate Discounts.
• Eligibility and terms for all benefits listed are as outlined in Lovesac's policy and plan documents. Associate pay will vary based on factors such as qualifications, experience, skill level and competencies.

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity),, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.

Lovesac participates in E-Verify as required by law. Immigration sponsorship is not available for this role.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: Accommodations@lovesac.com.