Job Description/ Responsibilities
Job Summary:
The Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment.
Must-Haves:
1. Lab system life cycle management
2. Lab system vendor handling
3. Lab system business processes understanding in the pharmaceutical regulatory environment
Roles & Responsibilities
Lab System Lifecycle Management:
- Manage end-to-end lab system lifecycle, including implementation, validation, maintenance, and decommissioning
- Ensure compliance with SDLC, CSV GxP, and regulatory standards
- Handle system upgrades, patching, backup, archival, and audit readiness
- Lab System Vendor Handling:
- Act as a point of contact for vendors for installation support and issue resolution
- Coordinate maintenance upgrades and ensure SLA and regulatory compliance
- Manage vendor deliverables documentation and escalation handling
- Lab System Business Process Understanding in Pharmaceutical Regulatory Environment. Understand lab workflows and align systems with business and regulatory requirements. Ensure compliance with GLP, GMP, GxP, and data integrity standards
- Collaborate with QA, IT, and lab teams to support audits and process improvements
Key Skills & Expertise
" Good Knowledge and understanding of the GXP.
" Good knowledge of Computer System Validation.
" Good understanding of laboratory instruments and analytical techniques.
" Familiarity with lab software systems.
" Strong problem-solving and communication skills.
" Ability to work in a regulated environment and follow SOPs.
" Good Knowledge of Ticketing systems (ServiceNow/Remedy, etc)
" Good Knowledge of the Problem/Deviation/Change/CAPA Management Process.
Job Duties:
" Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
" Oversee daily lab activities, including scheduling, equipment maintenance, and workflow optimization.
" Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
" User Management Activities (E.g: User Creation, Modification & Deletions, etc.)
" Hardware-related PC/Network Coordination with the Desktop support team
" Vendor communications, coordination during the System Hardware failures & any other
Maintenances
" Backup of the Standalone and Benchtop systems on a regular basis
" Application Software upgrades on the standalone systems.
" Onboarding and offboarding Lab systems
" Monthly patching coordination.
" Backup & Restoration for the Lab systems
" Lac/es Configuration
" Update SOPs/ WIs
" Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).
" Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
" Help maintain audit trails and support data archival processes.
" Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
" Ensure systems are validated and maintained according to SOPs and validation protocols.
" Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
" Participate in cross-functional meetings to improve lab workflows and system performance.
" Support Audits Queries from the LAB IT side.
Education:
" Bachelor's degree in Life Sciences, Chemistry, Biology, Computer Science, or related field.
" 8+ years of experience in a laboratory or IT support role.