Prescient Edge is seeking a Sr. Knowledge Manager to support a Federal Government client.
Please note that the availability of this position is contingent upon contract award.
Benefits:
At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:
- A competitive salary with performance bonus opportunities.
- Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
- A substantial retirement plan with no vesting schedule.
- Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
- A positive work environment where employees are respected, supported, and engaged.
Description:
- Knowledge Manager shall lead business process development by designing, implementing, and optimizing knowledge management systems that enhance data operations.
- They support the creation, testing, migration, documentation, maintenance, and daily operation of customer record-keeping and data management.
- Knowledge Managers develop and execute a comprehensive KM strategy, coordinate resources (tools and data), and manage hardware and software requirements.
- The contractor shall perform tasks such as:
- Manage and maintain email distribution lists.
- Manage Active Directory.
- Design, implement, and administer the organization's knowledge management platforms (e.g., SharePoint sites, wikis, intranets, databases).
- Develop and manage the information architecture and taxonomy (i.e., the structure and tagging system) to ensure content is organized logically and easily searchable.
- Oversee the content lifecycle by ensuring information is reviewed, updated for accuracy and relevance, and properly archived or deleted when obsolete.
- Train and onboard employees on how to use knowledge management tools and adhere to established processes.
- Act as a champion for a knowledge-sharing culture, advocating for the benefits and encouraging participation across all departments.
- Analyze user feedback and platform analytics to identify pain points, improve the user experience, and guide future KM developments.