Position - Sr. Jira Administrator
Location - Owings Mills, MD
Duration: 06 Months
Rate: DOE
US Citizens and those authorized to work in the U.S are encouraged to apply. We are unable to sponsor at this time.
Job Description
The candidate selected for this role will be part of the Operations Reliability team. The Reliability team supports observability and developer productivity platforms at client.
The Sr. Jira Administrator will be responsible for supporting and maintaining Atlassian cloud products, such as Jira Software, Jira Service Management, OpsGenie, Automation and Access.
Responsibilities
Support integration with Jira Software and Jira Service Management via API and marketplace add-ons
Automating manual platform management processes through scripting or programming
Coordinating enterprise-wide outreach and reporting efforts as part of platform governance responsibilities
Supporting and troubleshooting Jira Server running on windows server and Atlassian Cloud products
Evaluate the use and integration of third-party add-ons
Coordinating and collaboration with users of the platform
Develop training and documentation materials
Experience
General
Familiar with Agile and Kanban development frameworks and project management
Ability to troubleshoot and analyze complex issues to provide comprehensive solutions
Able to demonstrate experience supporting technical users and conduct requirements analysis
Can work independently with minimal guidance & oversight
Experience with IT Service Management and familiarity Incident & Problem management
Required Technical Expertise
3-5 years' experience managing and configuring Atlassian products (Jira Software, Jira Service Manager, Jira Automation)
Experience with Atlassian Marketplace add-ons such as Zephyr Automated Test Suite and Script Runner
Demonstrated proficiency with scripting and automation (bash, python, other programming languages)
Preferred Technical Experience
Experience automating manual tasks
Experience with Agile processes and other tools in the space (Rally, Trello)
Experience with identity management, SSO, and license management
Experience supporting custom and third-party software integrations into a SaaS platform via API
Experience with large platform migration efforts