Sr. IT Support Partner

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

What's in it for you:
The IT Service Operations Lead Specialist will provide tier III level IT partnership for internal Trane Technologies employees implementing, maintaining and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.

Through utilizing ITLT best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners. This includes asset management for hardware devices.  This role will also participate in IT related projects and deployments as needed.

Support will be provided as during normal business hours, as well as occasional after-hours support.

What you will do:

• Employee client support: computers, tablets, mobile devices, printers, handheld scanners and peripherals

• Maintain client hardware lifecycle and asset management activities

• Provide Level 2 Support

• Provide partnership and support for IT related projects

• Complete minor and major incident management

• Support application and emerging technology deployment support

• Fulfill hardware and software requests

• Provide employee training related to employee used hardware and IT processes

• Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services

• Coaches and trains peer IT Service Operations Specialists

• Key stakeholder in Lean activities

• Participates in enterprise root cause analysis and solutioning

• Engaged in IT Subject Matter Expert activities

• Lead team deployments, data collection or upgrade activities

• Create, maintain, and adhere to standard work.

What you will bring:

• Ability to demonstrate outstanding customer service skills

• Strong oral and written communications skills

• Ability to demonstrate strong interpersonal skills

• Work Independently with minimal supervision

• Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologies 

• Ability to demonstrate strong organizational skills

• Excellent remote support skills

• Excellent problem-solving and critical thinking skills

• Ability to follow documentation procedures 

• Ability to demonstrate strong remote troubleshooting support skills

• Bachelor's or Associate degree in a related IT technical field

• 10+ IT experience providing technical customer support including troubleshooting computer hardware and software

• Experience using the ServiceNow platform

• Complete Lean 101, 102 and 103 platform trainings

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer:  Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.