Sr. IT Services Specialist

Experienced IT professional to lead end-user support and service delivery across corporate and field environments. This role acts as a senior escalation point, mentor, and strategic partner, focused on improving IT services, user experience, and operational efficiency.

Client Details

Consistently regarded as one of Chicago's largest and most respected General Contractors.

Description

* Serve as the top escalation resource for complex technical issues

* Mentor junior staff and promote a high-performance service culture

* Align IT services with business and jobsite needs

* Implement and manage ITIL processes (incident, problem, change)

* Design and maintain service catalog, SLAs, and support models (L1/L2/L3)

* Improve service delivery through automation, self-service, and process optimization

* Provide advanced support for Microsoft 365, endpoints, enterprise apps, and identity/access

* Manage device lifecycle (procurement through refresh)

* Analyze service metrics and drive continuous improvement

* Support and lead IT projects and initiatives

* Collaborate with stakeholders, vendors, and cross-functional teams

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Profile

A successful Power - Sr. IT Services Specialist should have:

* 5 -10+ years in IT support or operations

* Strong experience with ITSM, ITIL, Microsoft 365, Windows, and identity management

* Proven ability to handle escalations and lead improvements

* Experience supporting large or field-based organizations preferred

* Excellent communication and stakeholder engagement skills

Job Offer

• Competitive salary ranging from $90,000 to $105,000 USD.
• Permanent role in the business services industry.

Interested? Apply today.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.