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Sr. IT Services Specialist

Michael Page International

  • Chicago, Illinois
  • 18 days ago
  • $90,000–$105,000 Per Year
  • Full-time

Highlights

Provide advanced support for Microsoft 365, endpoints, enterprise apps, and identity/access. Strong experience with ITSM, ITIL, Microsoft 365, Windows, and identity management.
Michael Page International

Numbers & Facts

LocationChicago, Illinois
Job TypeFull-time
IndustryStaffing/Employment Agencies
Salary$90,000–$105,000 Per Year
Company Size10,000 employees or more
Websitehttps://www.michaelpage.ca/

Description

Power - Sr. It Services Specialist

Consistently regarded as one of Chicago's largest and most respected General Contractors.

Serve as the top escalation resource for complex technical issues. Mentor junior staff and promote a high-performance service culture. Align IT services with business and jobsite needs. Implement and manage ITIL processes (incident, problem, change). Design and maintain service catalog, SLAs, and support models (L1/L2/L3). Improve service delivery through automation, self-service, and process optimization. Provide advanced support for Microsoft 365, endpoints, enterprise apps, and identity/access. Manage device lifecycle (procurement through refresh). Analyze service metrics and drive continuous improvement. Support and lead IT projects and initiatives. Collaborate with stakeholders, vendors, and cross-functional teams.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

A successful Power - Sr. IT Services Specialist should have: 5 -10+ years in IT support or operations. Strong experience with ITSM, ITIL, Microsoft 365, Windows, and identity management. Proven ability to handle escalations and lead improvements. Experience supporting large or field-based organizations preferred. Excellent communication and stakeholder engagement skills.

Competitive salary ranging from $90,000 to $105,000 USD. Permanent role in the business services industry.

About Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job. In Canada, we focus on recruiting for the following areas: Banking and financial services Digital and e-commerce Engineering and manufacturing Finance and accounting Human resources Information technology Marketing Oil and gas Procurement and supply chain Property and construction Sales An Established Brand The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry. A Market Leader The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world. Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.

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