Manage all aspects of project delivery for large and/or complex projects as assigned by the IT PMO which may include working with business and IT stakeholders to define detailed requirements to meet project objectives, resource planning, usability design, sprint planning, risk management, change management, training, and service introduction. Resource planning may include identifying skillsets needed for the duration of the project and recruitment of external resources.
A critical component of this position's purpose is communicating with project stakeholders, informing and escalating, as needed.
Guide the efforts of project team members, including internal resources and/or third-party contractors to deliver the project according to plan. At times, projects will require the acquisition/selection of resources and new technologies. Projects could encompass all IT disciplines including infrastructure, applications, reporting, end user technologies and will be managed using the DFA IT project implementation methodology which allows for waterfall, agile, and hybrid processes, as needed.
This role will be considered a champion for DFA IT governance processes and will coach others across DFA to support ongoing expansion, as needed.
A key measure of success in this role is the ability to plan, execute, and deliver projects that meet the expectations of the stakeholders on time and within budget.
Job Duties and Responsibilities:
- Direct and manage project delivery from beginning to end, ensuring all critical project milestones are met
- Collaborate with business stakeholders to fully understand the business case, value realization plan, and post go live success criteria and metrics
- Define project scope, goals, and deliverables; work with IT and business leadership to ensure the project goals support the business goals
- Define the implementation approach and utilize the DFA IT project implementation methodology
- Develop and/or oversee development of all project artifacts including detailed project plans, status updates and communications, presentations, requirements documentation, architecture diagrams, training bundles, etc. as required by the DFA IT project implementation methodology
- Develop project staffing plan and work with business and IT stakeholders to recruit/assign resources; where required, lead the selection and contracting of external resources, technology, and service providers
- Develop project budget, when required, and work with IT and business stakeholders to successfully deliver the project within budget
- Liaise with project stakeholders on an ongoing basis, across multiple locations and leadership levels
- Work with business stakeholders to define the project stakeholder management, change management, and project communications approach. At times, creating and executing a comprehensive change and communications plan might require collaboration with the HR and the Communications organizations
- Set and continually manage and communicate project expectations to team members and other stakeholders
- Ensure solution is fully tested with documented test results utilizing test plans, scenarios and test scripts
- Proactively manage, communicate, and mitigate project issues and risks
- Proactively manage changes in project scope and assumptions
- Identify and manage project dependencies and critical path
- Manage the delivery of work across multiple IT organizations, as needed
- Coach, mentor, motivate, and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work
- Cultivate business relationships vital to the success of the project
- Facilitate escalation, as needed
- Develop and execute change management plans to ensure the organization is ready to adopt new systems and processes
- Plan and execute service introduction steps to ensure successful support of the new systems and processes
- Ensure steady state support goals are achieved as per the agreed schedule prior to the completion of the hyper-care phase
- Complete project close and sunset review with project stakeholders
- The requirements herein are intended to describe the general nature and level of work to be performed, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.