Position Overview:

Success and excellence at Benchmark mean not only executing but executing at a high level consistently. The Sr HR Operations Specialist plays a pivotal part in ensuring our execution of HR operations is at the highest level with the utmost customer service. This role ensures efficient, compliant, and scalable HR operations in a dynamic, multi-state environment. The Sr HR Operations Specialist is responsible for owning and performing HR-related duties in the following areas: benefits, employee relations, and performance management, with backup support on payroll tax administration and payroll processing.

Ideal candidates for this position have (1) a strong operational mindset with advanced critical thinking skills; (2) proven relationship-management skills; and (3) the ability to independently manage complex, high-volume workflows in a fast-paced environment.

Essential Functions of the Role:

• Maintain, interpret, and continuously improve HR SOP’s to ensure processes remain efficient, compliant, and scalable.
• Process new hires, terminations, and employee changes within the HRIS.
• Administer company benefits including health programs, wellness initiatives, leaves of absence, and accommodation requests.
• Reconcile monthly benefit vendor invoices and process self-bill payments.
• Respond to employee relations issues, conduct investigations, and partner with management on the best next steps.
• Provide backup support on multi-state payroll tax account maintenance, including new state registrations and tax rate updates.
• Support payroll administration through the processing of semi-monthly payroll.
• Communicate and administer human resource policies and procedures along with multi-state employment laws. 
• Remain current on evolving regulations and legal requirements to minimize legal risk and ensure compliance.
• Other duties as assigned.

Classification: Full Time, Exempt 

Essential Knowledge/Skills/Abilities:

• Strong operational and process-oriented mindset with the ability to own outcomes
• Proven relationship-management skills

Essential Knowledge/Skills/Abilities Cont’d:

• Ability to take ownership of complex processes and drive resolution independently
• Advanced critical thinking skills
• Ability to solve problems and make sound decisions with incomplete information
• Effective written and verbal communication skills
• Ability to work across organizational boundaries
• Extensive organization skills
• Ability to navigate ambiguity and adapt to shifting priorities
• Proven ability to prioritize and multi-task
• Working knowledge of HR best practices
• Working knowledge of payroll and benefits reconciliation processes

Experience Requirements:

• Minimum of five (5) years of multi-state HR experience required.
• Minimum of three (3) years of company benefit administration experience required.
• Experience with ADP Workforce Now preferred.
• Mortgage experience preferred.
• Experience with payroll processing or multi-state payroll tax administration preferred.

Education / Licensing Requirements:

• Bachelor’s degree in human resources required; or any equivalent combination of education and experience.
• PHR or SHRM-CP preferred.

Working Conditions:

• Fast-paced environment.
• Requires normal vision (corrected) both close and distant.
• Requires normal hearing levels (corrected).
• Requires working at a desk to use a phone and computer for extended periods of time.
• Requires sitting, bending.
• Works effectively with frequent interruptions.
• Lifting requirements of 10 lbs. occasionally.
• Minimal travel <5%.