Sr. HR Business Partner, AWS Cloud Sales Center & Global Deal Strategy and Programs

Amazon is seeking a strategic and solution-focused Senior HR Business Partner (HRBP) to power the trajectory of our business by ensuring we have the right talent mix, senior leadership, and capabilities to innovate and deliver exceptional customer experiences. In this role, you will serve as a leader of people and organizational strategy - accelerating business outcomes through diagnosis, development, and execution of integrated solutions.

You"ll partner directly with two distinct yet complementary AWS organizations:

Cloud Sales Center (CSC) is a high-velocity, digital-first go-to-market organization that drives customer acquisition and revenue growth at scale. Operating through an inside sales model, the CSC leverages tight collaboration across Inside Sales, Demand Generation, Solutions Architects, Partner Sales, and Sales Strategy teams. The CSC is both a talent destination and engine for AWS, with a strong focus on developing and progressing early career talent through a standardized talent program and increasingly AI-driven capabilities.

Global Deal Strategy and Programs (GDSP) is responsible for the AWS Private Pricing Program, offering customers commercial benefits in exchange for multi-year spend commitments. GDSP comprises two closely linked teams: Private Pricing Programs & Experiences (3PX), which manages the end-to-end private pricing experience for internal and external customers, and Strategic Customer Engagements (SCE), a specialized global deal team that partners with the field on deal strategy, structuring, and negotiations for transformational, large, and complex opportunities. SCE includes specialist teams in Transformation Strategy & Solutions, Cloud Intelligence, Cloud Economics, and Go-to-Market.

Every initiative you lead has direct impact on the success of these sales and strategy teams - and on the customers they serve.

Key job responsibilities

Organizational Effectiveness

• Leverage knowledge of the business, global landscape, and trends to tailor people-focused solutions that drive business outcomes
• Interpret key people metrics and trends, utilizing mechanisms to inspect and monitor risks
• Design, recommend, and implement effective organizational structures that align with business strategy, strengthen culture, and enable inclusive decision-making
• Partner with senior leaders to build customer-centric organizations that foster agility and empower frontline decision-making

Senior Leader & Leadership Team Effectiveness

• Assess both long-term and immediate senior leader talent needs to achieve business goals
• Develop strategies to build required senior leader skills and establish inclusive talent pipelines
• Coach and advise individual leaders and leadership teams on improving management abilities, addressing business challenges, and strengthening culture
• Challenge senior leaders when necessary to break mental models on ways of working, biases, structure, and talent decisions

Change Management

• Use listening mechanisms to identify trends, risks, and hotspots to inform change plans and maximize employee experience
• Drive effective change environments by leveraging multiple perspectives and inclusive communication strategies
• Influence and coach senior leaders as they build their teams" ability to navigate organizational changes
• Monitor and evaluate implemented changes to assess effectiveness and durability

Talent Planning

• Build long-term inclusive workforce plans aligned with CSC and GDSP business objectives
• Coach and support senior leaders in executing workforce plans and making resource allocation decisions
• Anticipate industry trends and talent needs, determining gaps in current and future capabilities
• Create talent goals and cadence with the Senior Leadership team, including OLR and succession planning processes
• Partner with talent acquisition to maintain early career talent pipelines

Employee Relations & Operations

• Address employee relations issues with fairness, discretion, and sound judgment
• Support performance and compensation management with consistent, fair application across the organization
• Collaborate with central HR, site, and international HR partners on people priorities

Travel required: 10-15%

Key Competencies

Influence Without Authority

• Effectively influence senior leaders and peers without direct authority
• Build credibility through expertise and trusted relationships
• Persuade stakeholders using data-backed recommendations and compelling narratives

Dealing with Ambiguity

• Thrive in environments with incomplete information and competing priorities
• Navigate complex situations with multiple stakeholders during periods of significant organizational change

Gen AI Fluency

• Explore new GenAI tools, consider ethics, and measure effectiveness
• Apply security measures while experimenting with GenAI to improve work processes
• Combine AI with human expertise while maintaining transparency and accountability

High Judgment

• Make high-velocity decisions independently with limited guidance
• Exercise sound judgment in sensitive situations involving people and organizational issues
• Know when to escalate versus resolve independently

Problem Solving & Scenario Planning

• Anticipate challenges before they arise and develop proactive solutions
• Create multiple future scenarios to prepare for various business outcomes
• Apply creative thinking to solve complex organizational problems

A day in the life

Your day blends strategic planning, leadership coaching, and hands-on problem-solving. You"ll engage with senior leaders, analyze workforce trends, and design initiatives that transform how we support and develop our talented professionals - all while keeping the employee experience at the center.