Highlights
The Senior Epic EHR Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for clients while overseeing customer engagements and mentoring other Managed Services team members. Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing.
Numbers & Facts
| Location | Madison, WI (Remote) |
| Industry | Government and Military |
| Company Size | 500 to 999 employees |
| Website | https://www.planitgroup.com/ |
Description
Sr. Epic EHR Application Advisor – Managed Services
Remote + Travel (5-10%)
Contract to Hire (6-12 months)
Description:
The Senior Epic EHR Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.
Key Responsibilities
Growth and Mentorship
Skills and Experience
Additional Details
Remote + Travel (5-10%)
Contract to Hire (6-12 months)
Description:
The Senior Epic EHR Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.
Key Responsibilities
- Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for our complex customers
- Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
- Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts
- Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts
Growth and Mentorship
- Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership
- Create documentation that enables consistent process execution
- Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight
- Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation
- Provide timely, constructive feedback that builds confidence and supports continuous improvement
Skills and Experience
- REQUIRED: Epic Professional Billing certificate
- Post-secondary education or equivalent experience required
- Epic certification in MyChart, EpicCare Link, Care Everywhere, or additional modules, with a well-rounded understanding of application functionality and integration points
- 5+ years of experience implementing, training, or supporting Epic modules
- Demonstrated alignment with our core values (maxims)
- Proven problem-solving and technical skills
- Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite
- Proficiency with Microsoft Office applications
- Strong attention to detail and organizational skills
- Ability to work both independently and collaboratively within a team environment
- Experience with ticketing systems and change management processes
- Strong customer service track record
- Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred
- Demonstrated sound judgment and appropriate escalation practices
Additional Details
- Ability to participate in on-call rotations outside of core business hours, including nights and weekends
- Ability to travel up to 10%
About Company
PLANIT Group is a fast-growing global technology consulting firm dedicated to delivering innovative solutions to our clients that drive results. We collaborate with our partners and customers to help them improve performance, efficiency, and quality. Our team delivers innovative solutions and services - including management consulting, systems integration, ERP solutions, enterprise architecture, communications, and infrastructure services. We focus on delivering value and driving increased productivity and efficiencies for our clients’ mission. Our extensive experience in the Federal, Defense, Intelligence, State, Local, Healthcare and Commercial industries delivers proven results and accelerated benefits.
Clients engage PLANIT for our expertise, innovative approach, and our exceptional team. We promote a creative, client-centric work environment and culture, striving to provide challenging and rewarding opportunities for our company’s employees and partners. Integrity and innovation are the core principles of our company philosophy. Our customers engage us to create solutions to complex mission challenges, and PLANIT delivers. For more information, visit http://www.planitgroup.com/. Innovation. Integration. Integrity.