Sr. Endpoint Support (Desktop) Engineers - Remote

This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians. Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.

Overview:

Connection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer. This is a long-term contract position with benefits.

This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians.

Responsibilities:

• Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
• Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
• Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
• Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
• Manage endpoint provisioning, configuration, deployment, and lifecycle management.
• Assist with endpoint security, device compliance, software deployments, and policy management.
• Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues.
• Document technical solutions, standard operating procedures, and best practices.

Qualifications:

• 5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
• Experience supporting enterprise Microsoft Windows environments.
• Strong knowledge of:
  • Microsoft 365 (O365)
  • Active Directory
  • Microsoft Intune
  • Windows Autopilot
  • Endpoint Management
• Experience troubleshooting complex desktop, hardware, software, and endpoint issues.
• Excellent customer service, communication, and interpersonal skills.
• Experience mentoring or supporting junior technicians and acting as an escalation resource.
• Ability to work independently in a remote environment while supporting Central Time business hours.