Role Summary
The Senior Director, 340B TPA Business Operations is a senior leadership role responsible for driving operational excellence, business performance, scalability, and strategic execution across Omnicell''s 340B Third-Party Administrator (TPA) business. This leader serves as a key business partner across Product, Technology, Customer Success, Operations, Finance, Compliance, Sales, and Implementation organizations to ensure the delivery of industry-leading 340B solutions while supporting customer growth, regulatory compliance, and long-term business objectives.
This role leads strategic business operations initiatives, operational transformation efforts, performance management, process optimization, governance, and cross-functional planning activities that support Omnicell''s 340B TPA platform and related service offerings. The Senior Director will play a critical role in advancing business scalability, improving customer outcomes, optimizing operational efficiency, and supporting the ongoing modernization of the 340B platform and customer experience.
Key Responsibilities
Strategic Leadership
- Develop and execute the operational strategy for Omnicell''s 340B TPA business to support growth, profitability, customer retention, and service excellence.
- Partner with executive leadership to establish long-term business objectives, operating plans, and performance targets.
- Lead business planning processes, annual operating plans, quarterly business reviews, and strategic initiative governance.
- Identify opportunities to improve operational scalability and enable future platform growth.
- Serve as a key leader supporting business transformation initiatives, including platform modernization, process redesign, and technology enablement efforts.
Business Operations & Performance Management
- Establish and monitor key business performance metrics, dashboards, scorecards, and executive reporting.
- Drive continuous improvement initiatives focused on productivity, efficiency, customer outcomes, and financial performance.
- Lead operational reviews to identify trends, risks, capacity constraints, and opportunities for improvement.
- Partner with Finance to support forecasting, budgeting, business case development, and investment prioritization.
- Develop operational governance models that ensure alignment across functional teams.
Customer Operations & Service Excellence
- Collaborate with Customer Success, Service Management, Data Quality, and Operations teams to drive exceptional customer experiences.
- Monitor customer health indicators, renewal performance, implementation success, and operational service metrics.
- Support customer retention and growth initiatives through operational planning and stakeholder alignment.
- Develop and implement strategies to improve customer adoption, operational effectiveness, and service delivery consistency.
- Establish executive-level relationships with key customers, pharmacy partners, and industry stakeholders.
Cross-Functional Leadership
- Partner closely with Product Management, Engineering, Technology, Compliance, and Operations leaders to prioritize business initiatives and drive execution.
- Lead cross-functional programs supporting new product capabilities, platform enhancements, and operational readiness.
- Facilitate alignment between customer requirements, operational processes, and technology roadmaps.
- Drive organizational effectiveness through clear governance, accountability, and communication frameworks.
Compliance & Risk Management
- Ensure operational processes support compliance with federal 340B regulations, customer contractual obligations, and internal controls.
- Partner with Compliance, Legal, Security, and Risk Management teams to identify and mitigate operational risks.
- Support business continuity planning, operational resilience efforts, and audit readiness activities.
- Maintain deep knowledge of evolving 340B regulations, contract pharmacy trends, and industry best practices.
Leadership & Talent Development
- Build, develop, and lead a high-performing business operations organization.
- Establish performance expectations and development plans aligned with Omnicell leadership principles.
- Foster a culture of accountability, collaboration, innovation, and continuous improvement.
- Mentor emerging leaders and build organizational capability to support future growth.
Qualifications & Experience
- Bachelor''s degree in Business Administration, Healthcare Administration, Operations Management, Pharmacy, Finance, or related field.
- 10+ years of progressive leadership experience in healthcare, pharmacy services, healthcare technology, SaaS, consulting, or operations.
- 7+ years of people leadership experience managing directors, managers, and cross-functional teams.
- Demonstrated success leading large-scale operational and business transformation initiatives.
- Experience developing executive-level business reviews, operating metrics, and strategic plans.
- Strong financial acumen, business planning, and operational performance management experience.
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
- As Passionate Transformers, we find a better way to innovate relentlessly.
- Being Mission Driven, we consistently deliver on our promises.
- Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
- Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
- Intellectually Curious, eager to think deeper to learn and improve.
- In Doing the Right Thing, we lead by example in ALL we do.
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.