| Location | NULL, VA |
We are seeking an experienced Senior Desktop Support Technician to provide hands-on technical support, troubleshoot hardware and software issues, and assist with workstation deployment and laptop refresh activities.
Responsibilities:
Provide desktop and end-user support for Windows-based computer systems.
Troubleshoot PC hardware, software, peripherals, drivers, and BIOS-related issues.
Support Windows 11 or higher, Microsoft Office, Outlook, and Microsoft 365.
Perform laptop refresh, workstation deployment, software installation, configuration, and upgrades.
Use SCCM/SMS, Remote Desktop, Dameware, and related tools to connect to and manage workstations.
Diagnose and resolve hardware, software, and connectivity issues.
Run reports and analyze recurring technical issues and customer complaints.
Collect customer feedback and contribute to improving support and training methods.
Maintain excellent customer service, communication, analytical, and problem-solving skills.
Collaborate with team members and demonstrate willingness to learn new technologies.
Minimum 4 years of experience with computer systems, hardware, software, drivers, and BIOS.
Strong troubleshooting, analytical, problem-solving, and teamwork skills.
Excellent communication and interpersonal skills.
Experience supporting desktop environments, workstation configurations, and laptop refresh activities.
Familiarity with SCCM/SMS and remote support tools.
Ability to work 100% onsite in Richmond, VA.
Must be available for both webcam and in-person interviews.