Job Title: Sr Desktop Support
Location: Richmond, VA 23219 (Onsite - 5 days/week)
Duration: 10+ months Contract with high possibility of extension
Interview mode: Both Web Cam and In Person Interview
Job Description:
About The Role:
Client seeks qualified resource to be responsible for:
- Considerable knowledge of Microsoft Operating systems; Windows 11 or higher.
- Working knowledge of MS Office including Outlook and MS365.
- Considerable knowledge of pc hardware, peripherals & networks
- Considerable knowledge of Laptop Refresh
- Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
- Excellent troubleshooting skills
- Ability to perform software installations, configurations and troubleshooting hardware and software.
- Considerable knowledge of SCCM/SMS
Required Skills:
- Strong working knowledge of computer systems, hardware, and software, including drivers and bios
- Excellent problem-solving, analytical, and team-working skills
- Demonstrated ability to obtain feedback from customers to improve training methods.
- Running reports and analyzing common complaints and problems.
- Excellent communication and interpersonal skills.
- An openness to learning new technologies.