Sr Desktop Support Analyst

The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. They triage and prioritize incidents and service desk tickets, resolve hardware, software, and network problems, and keep customers updated until the issue is closed.

IDR is seeking a Sr Desktop Support Analyst to join one of our top clients in Raleigh, NC as a long term opportunity. If you are looking for an opportunity to join an organization who has invested in bleeding edge technology - Apply today! 

At this time, we are only able to consider candidates who can be employed directly on a W-2 basis. C2C, 1099, and third-party vendor arrangements are not available for this position.

Position Overview for the Sr Desktop Support Analyst:

• This person owns end-user IT issues from start to finish. They triage and prioritize incidents and service desk tickets, resolve hardware, software, and network problems, and keep customers updated until the issue is closed. The role is hands-on and customer-facing. It also carries leadership duties: mentoring teammates, leading small projects, and spotting recurring problems so they can be fixed for good.

Required Skills for the Sr Desktop Support Analyst:

• Desktop imaging and deployment, including PC refresh and user data/profile migration
• Advanced hardware, software, and peripheral troubleshooting (printers, scanners, network devices)
• Active Directory and account administration (AD, email, Citrix)
• Networking fundamentals (TCP/IP, DHCP) to diagnose problems at the user level

Whats in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• 401(k) with company match

#LI-Onsite

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.