x000D * Interacts with client hospital IT staff via phone and email to help troubleshoot and resolve highly complex product problems or issues, with a focus on backend infrastructure and the database. Connects to client environments to diagnose and resolve complex customer questions or problems in the areas of system performance and stability, as well as product installation and system functionality.
Numbers & Facts
Location
New Jersey, NJ
Description
x000D* Interacts with client hospital IT staff via phone and email to help troubleshoot and resolve highly complex product problems or issues, with a focus on backend infrastructure and the database.x000D
Connects to client environments to diagnose and resolve complex customer questions or problems in the areas of system performance and stability, as well as product installation and system functionality.x000D
Communicates progress and resolution to the client and documents all work in a case record.x000D
Assists field technicians who are troubleshooting problems or repairing productx000D
Conducts performance monitoring, utilizing database management tools to evaluate and resolve performance problems.x000D
Report defects and design issues to our development teams.x000D
Stays abreast of current technology in products, design changes and new products offered.x000D
Documents problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others.x000D
Reports defects and design issues to our development teams.x000D
Works on most complex database related issues directly with client DBAs, development and external consultants.x000D